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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

97% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Replaced my bike when others wouldn't hvae

My bike was stolen from my balcony, unchained, Laka was fast to replace it with an equivalent model, even buying the bike for me. I'm sure other insurers wouldn't have been so fast. Reviewed on: 11th October 2023

Amazing service

Fantastic customer experience really putting the customer at the centre. Reviewed on: 11th October 2023

Simple and out of the box bike fleet insurance

Have tried others for quotes and coverage since switching to laka 2 years ago. Still, nothing compares Reviewed on: 11th October 2023

Super customer friendly, great jargon busting

It's the first time I've ever taken out insurance where I actually felt like I understood what I was signing up to. The page is super user friendly and there's no overwhelming jargon so it's all a breeze to use. Reviewed on: 10th October 2023

Simple to understand no jargon

seems like a straight up, no quibbles kind of firm Reviewed on: 9th October 2023

straightforward

I've yet to make a claim, but being covered was simple and quick. I also like their seemingly unique way of providing cover. Reviewed on: 8th October 2023

Real bike enthusiasts

Sorted my theft claim quickly and with knowledge Reviewed on: 6th October 2023

Brilliant company

Such a refreshing change to see an insurance company operating in an open and transparent way. It’s how this market should work but rarely does, huge credit and thanks to the people behind this, keep up the great work and thank you. Oh and if you fancy it could you look at car insurance too? Reviewed on: 6th October 2023

Sadly a poor experience, & left without my bike

My bike was stolen from work, and the claim was denied by the Laka team. I found it difficult to contact them and the turn around was slow, to be left with the disappointing news of the claim being denied. I found their pricing expensive, and their constant emails to be exhausting. Reviewed on: 6th October 2023

Innovative, flexible & good value

Now with a more basic option Laka cycle insurance is becoming the no-brainer option to insure your bike/s. Reviewed on: 6th October 2023

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