Write a review

Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

View other Laka products

4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

73% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

They will take your money and dismiss claims I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. ... Read more Reviewed on: 18th December 2024

Read all reviews See your review

About this product

Want to read reviews of cycle insurance, provided by Laka (formerly Insure a Thing) and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Giving back to the cycle community

Always tell people about Laka insurance. I love that it feels like a cycle community and what I pay fluctuates dependent on the needs of the community. Feels like giving back to the sport, whilst caring for my bike! Reviewed on: 2nd September 2024

Very understanding and helpful when making a claim.

Very understanding and helpful when making a claim. They fulling understand the customer's needs and how they might be emotionally broken from a bike theft. Reviewed on: 2nd September 2024

Fast, efficient, and helpful

Fast, efficient, and helpful service when I’ve required it. They paid out quickly when I claimed. Fuss-free and fair. Easy to adjust cover amount as things change. Highly recommend to others. Reviewed on: 2nd September 2024

Simple, clear and informative company.

Simple, clear and informative company. Transparent and easy to communicate with company. Reviewed on: 2nd September 2024

Good communications.

Good communications. Good value product but I have not had to make a claim so don't know how that will work. Reviewed on: 2nd September 2024

Good insurance

I have had a few incidents in the past, Laka have always gone out of their way to get what I need in a timely manner. Reviewed on: 2nd September 2024

Peace of Mind

Was unlucky enough to have my bike stolen in November, but wasn't worried at any point about Laka coming through. The emails in the process of getting a bike replacement were very tactful and prompt. Laka gives me an incredible peace of mind at a reasonable value, can't imagine going with another bicycle insurance provider. Reviewed on: 2nd September 2024

Hassle free.

Hassle free. Great transparency. They insured my bike while others did not want to. Kudos for them. Reviewed on: 2nd September 2024

Excellent insurance

Recently needed to make a claim for damage while on a ride. Was able to make the claim online simply and quickly. The claim handler got in touch with a nice clear email on next steps. They then communicated with my bike mechanic to get the extra information needed. Once they had agreed to the claim money was in my account within 48 hours and I was back on the road quickly. Excellent service highly recommend. Reviewed on: 2nd September 2024

Overall impressed with Laka

Overall impressed with Laka. Very responsive when I made a claim and got me back on the road quickly. Reviewed on: 2nd September 2024

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub