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Legal and General: Home Insurance reviews

Name: Home Insurance
Rating: 3.47 (86 reviews)

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3.44

Based on 86 reviews, last reviewed 4th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

19%

30%

Latest highest rating:

5

Very straightforward service and competitive costs. Very straightforward service and competitive costs. Only once have I put in a claim and it was dealt with really well, although I decided to not go ah... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

If I Could Give Lower Than a Zero Star. I would. I tried to get a life insurance policy with L&G and was turned down based on one letter from my GP. If they had an AHMP employed in their company, the... Read more Reviewed on: 7th June 2022

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About this product

Legal and General are no longer offering home insurance after being bought by LV=. You can read reviews (or write your own) for LV= home insurance on our site by searching for LV=.

Legal and General Home Insurance reviews (86)

Review of the Legal and General, Home Insurance:

Life Ruining

Today is 8th April 2022. I had a flood in my property 15th July 2021. This damaged the bathroom walls and floor and the kitchen roof, walls and floor. The work did not commence until October. I understand due to the pandemic there will be delays in work. Legal and general have Davies loss adjusters support with the claim. They have been a disgrace, proving to go back on their words numerous times through this experience. Legal and general take no accountability based on the service and work completed by the loss adjusters. So they have a free pass to talk to you how they like and act how they like, and there is nothing you can do. Legal and general have FFDR contractors support with the claim. Again, shambolic. They ignore you when to contact them, they turn up to you property and let themselves in when they want, one of them even used my toilet and didn’t clean up after themselves, yes they left poo all about the toilet. Legal and general, refuse to accept accountability but offer goodwill. The contractors caused a second flood in my property, which damaged my appliances. Legal and general tell me they will not match my items due to ‘no matching items’ in my policy. Legal and general refuse to take accountability for the further damages caused by their own solutions. I am now left with my pine kitchen, having a white units here, oak panels there and mixed matched styles of doors. Legal and general consider this a job well done. The contractors they hired offered cash settlement on unit doors and actually a whole new kitchen. Legal and general refused this. Legal and general are aware that how they and the loss adjusters and contractors they have hired, have caused my mental health to deteriorate, affecting my work and relationships and overall life. The lack of communication and name calling among them, for this to be adults earning a salary, is a real concern. Legal and general have provided no support, which suggests they do not consider their customers well-being in any sort of priority. Legal and general’s mission statement: “Our purpose is to improve the lives of our customers, build a better society for the long term and create value for our shareholders.” - legal and general have continuously failed to deliver on this. To conclude, if you are with legal and general for home insurance, I would cancel and go somewhere else. Make sure you have matching items in your policy. Don’t wait for things to go wrong. The flood I had was not the issue or the stress, is was the people employed and the work processes in place that have blatantly and continuously failed to meet any sort of basic standard. I have been told that not all claims are like mine. I wish I had something good to write but this is the experience I have unfortunately endured. To confirm, legal and general or fairmead as they tell you there name is on the IVR, however they represent themselves, this is who I am referring to. Reviewed on: 8th April 2022

Repairs promptly arranged after wall blown over.

I have been insured by Legal and General for a number of years and when my wall was blown over following severe weather they dealt with my claim fairly and smoothly. An assessor quickly came to look at the damage and I promptly received a cheque which enabled me to get the repairs done. I was pleased with the customer service. Reviewed on: 24th December 2015

very quick and easy to set up

just rang up and was detailed and very easy to understand the conditions and terms, paid over the phone no problems, would recommend Reviewed on: 24th December 2015

A great company, clear concise

I wanted to change my home insurance provider and I found Legal and General to not only be the most competitive, but also the quickest to answer the phone too! I absolutely hate being placed on hold or endless streams of automated menus simply to speak to someone so I was delighted to find that I was talking to someone almost straight away. They were highly competitive, a better quote than my other provider and the process of switching was painless. I highly recommend them. Reviewed on: 8th November 2015

Very good

Bought my home insurance through legal and general spoke to a man called Steve very helpful gave me a very good quote had my policy documents straight away via email. Reviewed on: 6th November 2015

when we nneeded them they were there

when we had a bad storm they were there to help settle our claim fast and easy. Our 2 trees fell down on our garage, they took our call fast, sent a claim agent in a mater of days! Great company employ great employees Reviewed on: 17th April 2015

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