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Legal and General: Pension reviews

Name: Pension
Rating: 1.68 (40 reviews)

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1.60

Based on 40 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

10%

74%

Latest highest rating:

5

Friendly staff who care about their customers Friendly staff who care about their customers Reviewed on: 23rd August 2024

Latest lowest rating:

1

Worksave Pension Scheme I'm about to cash in a small pension scheme with Legal and General which has gone up a total of 1% in total over the last five years. I complained, gi... Read more Reviewed on: 30th May 2024

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About this product

Legal and General pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Legal and General pension reviews to find out what life at Legal and General is really like. If you hold this pension, we'd love you to write an honest review here too!

Legal and General Pension reviews (40)

Review of the Legal and General, Pension:

Terrible service, kept waiting for weeks, still waiting

Employer sold our pensions to L&G so no choice in provider, money invested in safe options now worth substantially less than I put in, appulaing delays of weeks to speak to anyone for anything beyond a general enquiry. Pension annuity offered by their uninterested rep on phone was about half what my advisor was quoted. Avoid at all costs Reviewed on: 22nd November 2023

This company should be ashamed of themselves

This company will not help anyone who has sought help for alcohol in anyway at any point they will decline you, they also won’t give you cover if you are currently suffering with mental health as statistically within 1 year many people kill themselves they say doesn’t matter how long you have suffered and doesn’t matter that they don’t pay out for a year anyway There are many other reasons not to go with these people some being staff refuse to put a person onto a supervisor Don’t know answers to questions and won’t go find out the answers Honestly this company should be ashamed of themselves not professional and no morels 0 stars Reviewed on: 21st October 2021

AVOID

Overview Reviews About Legal & General Logo Legal & General Reviews 11,054 • Average 3 stars: Average 3.2 In the Insurance agency category Reviews Excellent 43% Great 16% Average 9% Poor 7% Bad 25% Filter by: All reviews company policy service time customer service year month money claim week ... Search reviews Bev Corby 6 reviews 1 star: Bad 4 minutes ago AVOID! Pension Pot Payment - Aug application submitted. - Informed payment would be mid Sept. - mid Sept, scheduled payment delayed, excuse... due to employer making usual monthly payment into pension account. - Told manager would telephone - a few days later same person phoned saying no managers available. - End Sept error with payment! - 8th Oct to current date, still waiting for manual payment and/or yet another fictitious payment date! If you want easy pension set up, Legal and General excel in taking your money. If you want professionalism - AVOID Legal & General! If you want to access Pension pot or make claim - AVOID Legal & General! If you value your well being and mental health - AVOID the stress caused by Legal & General Reviewed on: 12th October 2021

Avoid!!

Terrible company causing my husband stress!! L&G appear to excel at customers taking out policy's and handing over their regular hard earned money. Paying out is another story. Pension pot withdrawal takes forever for no good reason. My husband has been misled and misinformed many times. He is still waiting for pay out. If you value your health and want to avoid stress then avoid L&G Pension scheme. Reviewed on: 28th September 2021

Misleading, Very poor customer care

AVOID THIS COMPANY AT ALL COST!!! AVOID THIS COMPANY AT ALL COST!!! Legal and General are possibly the worst company I have ever dealt with for customer care. They promise everything and deliver nothing. I was told I would get my pension lump sum for the end of September and now told November! I was told a manager was going to phone me - this never happened. The reply they give on Trust Pilot is just a front to make them look as if they care but nothing comes of this! Andy Reviewed on: 15th September 2021

Make it really difficult to access your pension pot

Terrible company when it comes to wanting to access your money. They will drag the process out for a minimum of 2 months (if you're lucky), but more likely to take 3 or 4 months. No idea why this is when Standard Life do everything on line and pay out within 10 days. Joke of a pension provider. Reviewed on: 7th July 2021

Makes my pension pot understandable

My work based pension feels like pretend money but L&G do a decent job of informing me how my pot is growing and performing and appear pretty darn trustworthy Reviewed on: 14th July 2020

Nice and easy

Great online self service website, easy to access and to manage your investments. Reviewed on: 14th July 2020

Reliable pension provider but not very transparent

I held FSAVC pension with Legal and General before I transferred it to Hargreaves Lansdown in March 2014. Whilst my pension grew in value whilst held with Legal and General, the only limited information available to me regarding performance was the annual statement sent out by post. In addition, the charges were not clear. By contrast, my pension is now held as a SIPP with Hargreaves Lansdown where I have complete flexibility in terms of reviewing investment performance, investment deals, etc. and all charges are entirely clear. Whilst I had no major complaints with Legal and General, I do regret not initially building up my pension within a SIPP with Hargreaves Lansdown. Reviewed on: 5th July 2017

Too much back and forth

I needed to understand how to use my pension pot and although L&G were helpful it felt like they went back and forth a bit too much causing additional delay. Reviewed on: 4th August 2015

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