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Lloyds Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.08 (143 reviews)

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2.01

Based on 143 reviews, last reviewed 23rd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Great car insurance Always there to help, they listen and act Reviewed on: 4th September 2024

Latest lowest rating:

1

Untrustworthy, incompetent and treat customers with... Untrustworthy, incompetent and treat customers with utter contempt. They increased my premium by over 100% without reason and failed to explain or ju... Read more Reviewed on: 23rd December 2024

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About this product

Choosing your next car insurance provider can be difficult with so many on the market. Here at Smart Money People we collect Lloyds Bank car insurance reviews from genuine Lloyds Bank customers to give you some insight into what you can expect as a policyholder.

Lloyds Bank insurance products can be traced back to 1688, now offering a multitude of policies to cover a variety of needs, such as home, business, landlord and car insurance. With a range of cover options to suit various budgets and needs, could they have the perfect policy for you? Check out the Lloyds Bank car insurance reviews on Smart Money People to make an informed decision about your next provider.

What’s the most important aspect of a car insurance policy to you? Perhaps you simply want the lowest priced premium, or maybe you’d prefer to pay for some optional extras? Accessible and communicative customer service might be at the top of your priority list? Whatever your needs, read our Lloyds Bank car insurance reviews to see how existing customers rate their policies.

Have you had a car insurance policy with Lloyds Bank? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with Lloyds’ customer service? Did you have to make a claim, and if so, how well was it handled? Leave an honest Lloyds Bank car insurance review today.

Lloyds Bank Car Insurance reviews (143)

Review of the Lloyds Bank, Car Insurance:

Consistently terrible

They have been consistently terrible, my car was hit on the 31st of January and as of today (29 March) they have taken the courtesy car away from me a month ago (2nd March) and have not paid me a penny they agreed a figure and then decided that their independent assessor was wrong after agreeing it with me. I have now been told that after 8 weeks they will give me an answer in 4 weeks as to what is happening (so 12 weeks to get an answer), no returned calls and cannot be bothered that I do not have a car or the money to replace it. Terrible company that is a front for BISL Ltd and Covea insurance, just corrupt and they could care less about you as a customer. So my next attempt is a 14 day letter and then of too County Court let the judge decide. Reviewed on: 1st April 2022

Lloyds Bank Customers - Stay Vigilent and cautious of Financial Products they provide as offers & discounts and stand-up as their own as a banking customers

I remained a loyal customer of Lloyds and previously Lloyds/TSB for many years. Despite poor experiences in recent times I stuck with Lloyds as the local Bank Manger delivered exceptional customer service. I had a packaged bank account and there was a personal data breach via a 3rd party supplier back in '09. Travelling so much with no time to look at the bigger picture, I attempted to forgive this huge issue which incl. my data being stolen. Fast forward to now June 27th 2017 - if I logged onto my Online Bank Account I was offered Lloyds Car Insurance with a 10% discount. Great! However, when I applied I was navigated to a 3rd part site - THIS WAS NOT OBVIOUS until I was half way through my quote. When I received the quote I didn't get a summary of where the 10% discount offer was given - FCA Compliance?. So I rang 01344 number which was fronted as Lloyds Car Insurance but was actually BISL - an insurance broker (search them up and you'll find non compliance of FCA regulations and directive to rectify key issues 2011 incl. admin charges which were unacceptable). I had to find out by calling this number which was BISL and discover the difference between on-line quotation and telephone which was a matter of pounds. So as you read this you're probably going to say okay - and SO WHAT. Well under Digital ecommerce, ePrivacy and FCA rules I understand you should know you're being navigated to a 3rd Party site. Plus and more importantly;- 1. You should also know if when supplying your personal sensitive information to a 3rd party operating on behalf of Lloyds how long, for what purpose and how they will share your information. 2. You should receive a quote that shows where the discount offer is clearly highlighted in the quote re FCA - this did not happen 3. You are automatically opted In (BAD PRACTICE) - for phone, SMS, email, direct marketing. So I deselected receiving email, SMS etc messages the day after purchasing my car insurance. However, I still received a survey. This breaches personal data protection, ePrivacy rules currently in effect already! 4. So okay, I clicked on the email survey I received today 28/6 and was not provided with the necessary options to opt-in or out nor did I see any language that described clearly how my personal data would be used. Plus, the BISL email which was branded Lloyds for a Survey didn't explicitly say this was on behalf of Lloyds at the top of the email. The survey response was branded Lloyds Banking but when you clicked on this you did not get any personal data protection options - Opt-in or Opt-out at this stage. You didn't see BISL until later in the email. and T&C's were in footer at 6 point so not clear. Plus, the form was also corrupted. I'm very surprised and disappointed. When I rang Lloyds to raise these issues - because in the end it will help them avoid huge finds and lose a valuable customer and much more - the response ranged from not our problem ... refer to "Lloyds Group" or they noted and logged my complaint. When you front a financial product via Lloyds Banking you clearly have ownership as a Bank. The response on my concerns ranging from FCA compliance, Personal Data handling varied greatly. Clearly there is much training to be done across the whole group and customer centric focused approach means problem ownership should start at the beginning Vs pass the buck mentality. Lloyds Bank Get Your Act Together on these points above. You clearly have huge issues as examples cited above with a great deal of staff training and education required including GDPR. Non compliance for current personal data protection incl. 2015 and this years is abysmal and you could interpret When I searched on BISL I was extrem Reviewed on: 28th June 2017

outrageously high quote

been quoted just over £300 for a years fully comp car insurance by a company i have been with for a number of years, for the heck of it as i bank with Lloyds thought id at least get a quote off Lloyds, i did, it was over £1200, no thanks, Reviewed on: 28th June 2017

Hidden Charges, Rude Customer Services

I phoned Lloyds to cancel my Van insurance as I had sold the vehicle with 4 Months insurance remaining, their Customer Services person abruptly informed me there was a £55 charge to cancel the policy and a £50 refund (so i end up owing them £5?) I informed her that i could't find anything in my policy about a £55 charge and she assured me if was on page 7 - AAARRGGGHHH!!! - Give this Company a wide berth. Reviewed on: 6th June 2017

Quick and easy

Great prices and helpful on the phone. Reviewed on: 30th April 2017

great price

excellent company, very competitive and helpful on the phone when I claim! Reviewed on: 5th April 2017

Won't be using Lloyds!

Have fully comp cover with Lloyds for 04 plate Golf tdi130. Just under £200. Eventually got quote fot 07plate Passat tdi (wife's car) £569.17!!! Both in our 50's both working no convictions, one minor accident last year (I backed into a dinghy rudder and dented the boot lid) No explanation available for huge difference. Reviewed on: 12th December 2016

STAY WELL CLEAR

I advise all potential customers to stay well clear! Arranged my insurance of the phone last month, brilliant price very quick and simple paid lump sum over the phone. Then noticed more money was being taken out of my bank account, thought nothing of it other than a mistake, called up to find my insurance had been cancelled and was due to end at mid night (had I not rang I would never had been informed and continued to drive without being insured) from other reviews I can see I was lucky and noticed before I was uninsured. The more I have looked into this company the more apparent it has become that they do this a lot! Reviewed on: 19th October 2016

simple insurance

I did my insurance through a comparison website and Lloyds was the cheapest. I have not had any issues and the process was simple and quick. Reviewed on: 9th October 2016

Fair, reliable and friendly

I insured my car with Lloyds Bank - didn't give it a second thought after taking out the insurance, it was all very easy. Then, I had to scrap my car on the weekend *sob*. I nearly cried at the scrapyard, the poor old thing still drove perfectly, but the MOT would have cost too much. Anyway, I phoned Lloyds Bank to cancel my insurance. The adviser I spoke was really friendly and offered hims condolences. I didn't get charged an 'early cancellation fee', and even have £2.97 winging it's way to me as I had a week left of my policy! Woo hoo! Reviewed on: 19th September 2016

Fine so far

Recently changed to lloyds. Speedy and easy process, good price. Reviewed on: 17th September 2016

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