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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (731 reviews)

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3.96

Based on 731 reviews, last reviewed 14th Mar 2025

1900% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

4

Satisfactory I rarely need customer service but have found it satisfactory when needed Reviewed on: 14th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (731)

Review of the Lloyds Bank, Classic Account:

Great!

I have been with Lloyd’s bank and had a classic account since I was 19 years old and I have never had a problem. I like the little added extras like getting money back from purchases you have made from certain shops or companies. Also the online banking app is so easy and simple to use! Reviewed on: 6th November 2018

A great free account

A great account for people who want a no-nonsense free offering. Reviewed on: 26th February 2025

Love the fact I have a local branch to visit and the...

Love the fact I have a local branch to visit and the staff are excellent Reviewed on: 26th February 2025

They let me know when my direct debit and standing o...

They let me know when my direct debit and standing order are due plus they tell me if my outgoing is more or less than the month before Reviewed on: 26th February 2025

A very happy "basic" customer

Very easy to access (website, app), easy to contact and resolve issues, helpful staff on the phone and in branch. Reviewed on: 26th February 2025

Great Lloyds experience

Always answer calls quickly and swiftly sort out any issues with respect. Great customer service every time. Reviewed on: 26th February 2025

The account is fine.

The account is fine. I have been with Lloyds forever. It was my first bank because my parents banked there and opened my account there. It's a fairly standard current account. No bells and whistles. It does what it says on the tin. I have only come across problems when my debit cards don't work. This happened quite a few times. The staff in branches were usually helpful but it was the phone lines that were awful. They just didn't want to listen and showed no empathy at ... Reviewed on: 26th February 2025

Disgusted at how all the branches have closed and no...

Disgusted at how all the branches have closed and no sign of the banking hubs we were promised Reviewed on: 26th February 2025

Good service on app.

Good service on app. Fairly reliable. Reviewed on: 26th February 2025

Brilliant Customer Service

Whenever I have needed to contact Lloyds Bank by telephone, everyone has been really lovely to speak too and have always been able to help me and resolve any issues there and then. Reviewed on: 26th February 2025

I've only been with the bank 18 months.

I've only been with the bank 18 months. But I have visited my local branch a few times and the staff have been very friendly and resolved my requests promptly. The App is also very easy to use, being user-friendly and fast. Reviewed on: 26th February 2025

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