Write a review

Go to business site

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.97 (797 reviews)

View other Lloyds Bank products

3.97

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

Read all reviews Write a review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Review Lloyds Bank: Classic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Classic Account reviews (797)

Lazy Customer Serivce in Call Centre

I moved house almost three years ago, and changed my bank address at the time. When I didn't receive a new bank card this January, when my old one expired, I called up Lloyds and they promptly cancelled the card and issued a new one. I asked to check my address, and they confirmed it was correct. Two weeks later, no card. I called again, and this time the guy checked my address and said it had never been updated properly. Almost three years ago, somebody updated my residential address but didn't think to update my mailing address. I then had to go into branch to change my address and re-order my bank card. I was told each time my PIN wouldn't change, but when the new card finally arrived, it had a new PIN number. Overall, lazy service. Reviewed on: 28th March 2016

So easy and simple

I am very pleased with all internet and mobile banking from Lloyds Bank. Website is so easy to use, most of my transactions, transfers and payments I can complete from the comfort of my home. System is very secure and reliable. Reviewed on: 19th February 2016

Excellent

Easy to alter direct Debits, etc on line, fast and efficient. Reviewed on: 19th February 2016

Ok bank

Having got a few cheques to put into my account I stood waiting, lady came over and told me about the machine where you can pay in. yes I knew about that, but I had several cheques and thought it would be easier for me to use the cashier. upon getting to the cashier I was told of the machine again! yes I know I told her, and informed her I had more than 5 cheques to deposit. It made me very unwelcomed and made to think I shouldn't be using the cashier. Reviewed on: 19th February 2016

Always had great service :)

I have had a classic account for years and always received a great service. Reviewed on: 19th February 2016

Classic account

Customer services always very helpful when I have a banking issue. Reviewed on: 19th February 2016

Great customer Service

Selby Branch has a great team,really approachable & friendly.They always advise when you could gain more by switching accounts. Reviewed on: 19th February 2016

Never had any problems although mainly online bank

I use the online banking service everyday to keep check on my account and make numerous transactions this has always been a reliable method to use. Reviewed on: 19th February 2016

The service I receive is excellent

Have been with this bank for 40 years and have never felt the need to change. My banking needs are quite simple and I'm quite happy with the services I receive. Reviewed on: 19th February 2016

Excellent customer service.

Excellent customer service, managed to get my problems sorted within the hour. Nice and friendly staff on the phone and in store. Reviewed on: 18th February 2016

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Select Platinum Current Account
from RBS 3.41 from 42 reviews
Black Account
from NatWest 4.06 from 233 reviews
Personal account
from Revolut 4.75 from 92179 reviews

Want to see more from Lloyds Bank?

Easy Saver
from Lloyds Bank 4.55 from 74 reviews
Cash ISA
from Lloyds Bank 4.51 from 74 reviews
Club Lloyds Current Account
from Lloyds Bank 4.49 from 677 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub