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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Lloyd's Classic Account made me feel at ease with banking.

Lloyd's Classic Account made purchasing items and life online a lot easier. I have had no trouble with their set-up and I have been comfortable with my credit card as Lloyd's have been great about communication and giving me information. I would recommend Lloyd's as they know which is the appropriate Credit for you and they can suggest the right way and time frame for all kinds of payments. Reviewed on: 24th December 2015

A bank for life

I have had my current account, now called 'Classic' since the age of 16. Decades later and I wouldn't change a thing. It's a simple choice: reliable, helpful, accessible and secure. Reviewed on: 10th December 2015

Great Product, Sales not so great

I received a quite scary voicemail on the day of my nans funeral saying there was an urgent issue and I needed to go to the branch straight away. I left my grieving parents to go to the branch to see what the issue was. I had previously been frauded and my account emptied and I was scared this had happened again. However when I got to the branch they said my account was fine but they wished to talk to me about a Loan I was eligible for. I was not in the market for a loan, if I had been I would have gone into the branch at a time suitable and asked for information. I was very upset and when I explained the voicemail and the day it was the staff were apologietic but said that offering services was part of their job. As I had previous good experience in regards to this account I have given it 2 stars for improvement If I hadn't have had good experience in the past it would have been a 1 star and I would have left the bank the next day. Reviewed on: 25th November 2015

A reliable service

They are environmentally friendly and were one of the first banks to stop sending paper statements. I am always kept up to date with my account and changing overdraft. The online services are very well laid out. Reviewed on: 24th November 2015

Always reliable, quick to help out if anything goes wrong

Great service, lots of branches, account does everything you need of a basic account. Great customer service! Reviewed on: 21st November 2015

The company has an excellent service.

Lloyds has given outstanding service through its customer representative in terms of opening the bank account and making a deposit. Furthermore, its internet banking service gives a freedom to deal with any banking transaction. It has made life easier and less complicated. Reviewed on: 11th November 2015

Fantastic

I find Lloyds the most helpful bank. Nothing is too much trouble and the staff are always super friendly. Reviewed on: 11th November 2015

Very friendly

There app is fantastic. Extremely easy to use, helps on day to day spending and keeping on top of your money. Has all bits I need. Has changed my banking experience and has also made it a lot easier to access my savings account that is connected to my classic account. Absolutely love it. Reviewed on: 9th November 2015

very easy to deal with, good account, no anual fees, friendly staff

I really like banking with this group and changed from Barclays. Reviewed on: 8th November 2015

overall goods in terms of services lloyds is one of the top bank i left it after a bad experience

3 years back i had account that was one day suddenly blocked after a payment was made by my cousin in my account by cheque i took me a while to get it sorted till that time i had no access even to my money and was unable to pay rent bills for food Reviewed on: 6th November 2015

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