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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.93 (799 reviews)

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3.93

Based on 799 reviews, last reviewed 1st Jul 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always there for you for whatever it is you require. Always there for you for whatever it is you require. Responds to all enquiries instantly. All information very clear and easy to understand. Reviewed on: 12th June 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (799)

Best Bank around - Their online service is great!

Good bank, good rates, good customer service and excellent online banking! Reviewed on: 28th March 2016

customer service lax

i had a complaint regarding a problem I had still not been contacted after four emails and been with them years very disappointed in the customer service lately and the few people they have in branch Reviewed on: 28th March 2016

Lazy Customer Serivce in Call Centre

I moved house almost three years ago, and changed my bank address at the time. When I didn't receive a new bank card this January, when my old one expired, I called up Lloyds and they promptly cancelled the card and issued a new one. I asked to check my address, and they confirmed it was correct. Two weeks later, no card. I called again, and this time the guy checked my address and said it had never been updated properly. Almost three years ago, somebody updated my residential address but didn't think to update my mailing address. I then had to go into branch to change my address and re-order my bank card. I was told each time my PIN wouldn't change, but when the new card finally arrived, it had a new PIN number. Overall, lazy service. Reviewed on: 28th March 2016

So easy and simple

I am very pleased with all internet and mobile banking from Lloyds Bank. Website is so easy to use, most of my transactions, transfers and payments I can complete from the comfort of my home. System is very secure and reliable. Reviewed on: 19th February 2016

Excellent

Easy to alter direct Debits, etc on line, fast and efficient. Reviewed on: 19th February 2016

Ok bank

Having got a few cheques to put into my account I stood waiting, lady came over and told me about the machine where you can pay in. yes I knew about that, but I had several cheques and thought it would be easier for me to use the cashier. upon getting to the cashier I was told of the machine again! yes I know I told her, and informed her I had more than 5 cheques to deposit. It made me very unwelcomed and made to think I shouldn't be using the cashier. Reviewed on: 19th February 2016

Always had great service :)

I have had a classic account for years and always received a great service. Reviewed on: 19th February 2016

Classic account

Customer services always very helpful when I have a banking issue. Reviewed on: 19th February 2016

Great customer Service

Selby Branch has a great team,really approachable & friendly.They always advise when you could gain more by switching accounts. Reviewed on: 19th February 2016

Never had any problems although mainly online bank

I use the online banking service everyday to keep check on my account and make numerous transactions this has always been a reliable method to use. Reviewed on: 19th February 2016

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