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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.05 (701 reviews)

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3.93

Based on 701 reviews, last reviewed 21st Dec 2024

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

Good account Signed up easily. Online verification came in 2 days. Debit card came on 3rd day. The app works well for me. Impressed so far. Using it as a 2nd acco... Read more Reviewed on: 15th December 2024

Latest lowest rating:

1

Lloyds Bank refuses my payments by bank transfers. Lloyds Bank refuses my payments by bank transfers. to my builder and to a financial institution at the branch. I had my passport with me. They asked m... Read more Reviewed on: 21st December 2024

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (701)

Review of the Lloyds Bank, Classic Account:

Utterly Horrific Experience if You Have Special Needs!

I would give Lloyds Bank zero stars if I could. My experience has been utterly horrific, and I would never recommend them to anyone - especially not those with disabilities or specific needs. Their banking app is completely redundant, as every payment I attempted was blocked with a message instructing me to phone them. I am very severely ill, speech-impaired, and require a relative to speak on my behalf, but Lloyds is not set up to handle customers like me. I first tried using the Relay service to call, but their automated system didn’t allow enough time to input my details before disconnecting. After three hours of exhausting effort on the Relay service, enduring long holds and being hung up on twice, in the end I was told I needed to call a different team at a different time! The next day, with my father’s help, we called again. Despite listing my needs on my application, Lloyds staff showed no understanding of what speech-impairment or severe neurological illness entails. I was forced to speak, despite my extreme limitations, just to confirm basic details. After all that effort, the payment still didn’t go through. A second call was required, where I faced a clueless representative who refused to proceed unless I kept speaking, despite my father being there to handle everything. The ordeal took 45 minutes and caused such a severe relapse in my illness that my paralysis is worsened. To make things worse, Lloyds refused to accept my parents’ Power of Attorney because my account was newly opened. In frustration, I decided to transfer my balance back to my original bank - only for Lloyds to block the transfer yet again, despite it being to an account in my own name!! This entire experience has been a nightmare. First Direct handles similar situations with a simple text confirmation system - no unnecessary calls, no reliving the same exhausting process repeatedly. Meanwhile, Lloyds is stuck in the dark ages, ignoring modern, accessible systems like app-based authentication codes. Lloyds have caused me immense stress, wasted my time, and made my health worse. I will never use them again, and I wouldn’t recommend them to anyone, especially not those with disabilities or complex needs. They're appalling and completely unacceptable. They failed me at every turn, from their lack of accessibility to their outdated processes and poor understanding of my needs as a customer with a severe illness. The fact that they forced me to endure such an ordeal - resulting in worsened health and paralysis - is not just frustrating but downright harmful. Their refusal to take Power of Attorney into account, combined with constant payment blocks (even for transfers to myself), shows a complete lack of regard for customer care and a failure to adapt to modern, inclusive banking practices. Reviewed on: 3rd December 2024

It was a great experience banking with Loyd's bank

It was a great experience banking with Loyd's bank Reviewed on: 15th April 2024

Its my first physical account in uk and am still using.

Its my first physical account in uk and am still using. Its very excellent bank. Reviewed on: 15th April 2024

Lloyds bank is a ok bank but nothing exceptional

Lloyds bank is a ok bank but nothing exceptional, it lacks some modern features that other banks offer such as Revolut Reviewed on: 15th April 2024

Prompt opening

I am pleased to open my classic bank account in Lloyds Bank without any difficulty. Unlike other Bank companies Lloyds bank follows today's world advancement while providing an online platform for new users to open a bank account promptly without additional paperwork. Besides, stuff guiding you toward the online system is very helpful and responsive. You just need to take few minutes to fill out the online form and then you are good to go! Few days later, your brand-new bank card is at your door, easy-peasy. Reviewed on: 15th April 2024

Very good customer service, friendly and welcoming i...

Very good customer service, friendly and welcoming in branch Reviewed on: 15th April 2024

Excellent Security

Lloyds Bank has the best security and fraud prevention system I have ever seen. I enjoy the flexibility of accessing my account easily online. Reviewed on: 12th April 2024

Neigh other bank comes near.

I like the horse and Lloyds in general. Mostly the horse. Still, it offers decent perks and it's a bank. Never had an issue. Did I mention the horse is great? Reviewed on: 12th April 2024

Lloyds are rubbish!

Lloyds are rubbish! Been with them for years because that's what folk did before changing became so easy. I got so sick of complaining about their rubbish customer service I switched to Chase and never looked back. Reviewed on: 12th April 2024

Lloyds banking services are fascinating

Lloyds banking services are fascinating Reviewed on: 12th April 2024

Good live good transfer good company

Good live good transfer good company Reviewed on: 10th April 2024

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