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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Great customer Service

Selby Branch has a great team,really approachable & friendly.They always advise when you could gain more by switching accounts. Reviewed on: 19th February 2016

Never had any problems although mainly online bank

I use the online banking service everyday to keep check on my account and make numerous transactions this has always been a reliable method to use. Reviewed on: 19th February 2016

The service I receive is excellent

Have been with this bank for 40 years and have never felt the need to change. My banking needs are quite simple and I'm quite happy with the services I receive. Reviewed on: 19th February 2016

Excellent customer service.

Excellent customer service, managed to get my problems sorted within the hour. Nice and friendly staff on the phone and in store. Reviewed on: 18th February 2016

fantastic service

My bank is in Mildenhall and I have been in the branch many times and I'm always greeted by name. I receive a text everyday to inform me if i'm near my limit and this helps my budgeting. The best bank I have ever banked with Reviewed on: 18th February 2016

outstanding service

Having been with Lloyd's bank for quite some years now I think they are just excellent and wouldn't ever go with anyone else. I am saving so much a month with their cashback rewards. It's brilliant Reviewed on: 18th February 2016

Pushy at times

I have been with this bank for many years and have found over the years that when you have money, they are very pushy about promoting products. It would be nice if they were equally 'helpful' when times are not so great! Reviewed on: 18th February 2016

Pretty good customer experience

Can't fault the online service. The few times i've spoken to their call centre it has been answered promptly. Good Reviewed on: 18th February 2016

always helpful

If I have needed a quick short term overdraft they have always helped on the same day! Reviewed on: 18th February 2016

They have always looked after when I have needed it!

If I ever needed a quick short term overdraft they have given it straight away - very understanding! Reviewed on: 18th February 2016

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