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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.88 (804 reviews)

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3.88

Based on 804 reviews, last reviewed 21st Aug 2026

58% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always been helpful if I’m in a bad spot Always been helpful if I’m in a bad spot Reviewed on: 21st August 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (804)

Absolute Rubbish

Lloyds Bank breached Data Protection on several occasions and would not admit it until they were reported to the ICO and the beaches were confirmed! Rude staff and constant marketing regardless of unsubscribing. Reviewed on: 3rd December 2016

Works well

Always good customer service, never really had any problems! Reviewed on: 29th November 2016

Excellent all round service

I have never had any problems with my account. I find it easy to use, never had any mistakes and when I have dealt with phone banking they are polite, efficient and courteous . Online banking is straightforward and easy to use. I always recommend Lloyds as I go by experience and not hearsay..... Reviewed on: 26th November 2016

Straight-forward service

When I joined the bank I found them helpful and straight-forward. I can set up alerts for my funds going below a certain level, and I get a weekly text to let me know my balance. I like the online banking system, and have since opened further accounts easily and they are all shown in one place. Overall a satisfactory experience. Reviewed on: 24th November 2016

Strange bank

I went to the bank to put some money into the account, the bank had no customers inside it was empty. I walked to the cashier and asked I want to put money in my account here the account details and that's amount I would like to put in I was told to fill up deposit form with envelope put in the deposit through a hatch it i walked away thinking that's really wired I have hand written reciept by me and it's not stamped by the cashier and I don't know if the money in my account very strange if I need change banks Reviewed on: 18th November 2016

Account Advice

Discuss the Lloyds Platinum Added Benefits £17 month account. Advised that as I already have AA cover until June 2017 (they won't cancel mid term / pro-rata, shame on them) and Annual Travel Insurance via work, best buy separate Mobile Phone cover on the Internet. Reviewed on: 18th November 2016

Lloyds Bank Review

Day to day contact is through a call centre ,not always good if you lose your pin number,but you can access it 24 hours a day,useful if you lose or have your bank card stolen Reviewed on: 16th November 2016

Bank Account

A great everyday bank account, I have been with them for over 30 years, and I love their customer services, their transparency, and their options as a customer. Also their online account is 2nd to none. Reviewed on: 16th November 2016

Stupid, childish bank manager.

When I first moved to London I found the Lloyds bank was right at the top of Kilburn High Road and I worked at the other end so I decided I would close the account and use Midland now HSBC instead. I had an interview with the bank manager who insisted he must keep I think it was £50 which was a lot to me in 1984 just in case I owed them money. I did not owe them had never owed them and I made this clear and asked him to look at my record for the decade before. He got very nasty and snooty and left me without any money for the rest of the month totally unnecessarily and as predicted had to return the entire sum. I was young, intimidated and have never changed my opinion of this bank or their pathetic boorish manager. Reviewed on: 15th November 2016

Easy to manage

The app for this bank account is the best I've ever used. I can manage my money from the comfort of my own home Reviewed on: 14th November 2016

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