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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.93 (799 reviews)

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3.93

Based on 799 reviews, last reviewed 1st Jul 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always there for you for whatever it is you require. Always there for you for whatever it is you require. Responds to all enquiries instantly. All information very clear and easy to understand. Reviewed on: 12th June 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (799)

Account Advice

Discuss the Lloyds Platinum Added Benefits £17 month account. Advised that as I already have AA cover until June 2017 (they won't cancel mid term / pro-rata, shame on them) and Annual Travel Insurance via work, best buy separate Mobile Phone cover on the Internet. Reviewed on: 18th November 2016

Lloyds Bank Review

Day to day contact is through a call centre ,not always good if you lose your pin number,but you can access it 24 hours a day,useful if you lose or have your bank card stolen Reviewed on: 16th November 2016

Bank Account

A great everyday bank account, I have been with them for over 30 years, and I love their customer services, their transparency, and their options as a customer. Also their online account is 2nd to none. Reviewed on: 16th November 2016

Stupid, childish bank manager.

When I first moved to London I found the Lloyds bank was right at the top of Kilburn High Road and I worked at the other end so I decided I would close the account and use Midland now HSBC instead. I had an interview with the bank manager who insisted he must keep I think it was £50 which was a lot to me in 1984 just in case I owed them money. I did not owe them had never owed them and I made this clear and asked him to look at my record for the decade before. He got very nasty and snooty and left me without any money for the rest of the month totally unnecessarily and as predicted had to return the entire sum. I was young, intimidated and have never changed my opinion of this bank or their pathetic boorish manager. Reviewed on: 15th November 2016

Easy to manage

The app for this bank account is the best I've ever used. I can manage my money from the comfort of my own home Reviewed on: 14th November 2016

Good account but can't support anymore

Have always been a customer from a young age but as I got older, I have got wiser and can't support a bank that has connections with the oil & Gas industry. Fracking in particular is something Lloyd's support and this will do a lot of damage to the planet and we should be doing everything we can to fight Climate change, not go backwards. Reviewed on: 14th November 2016

Long term reliability

Always had great and helpful customer service, friendly proffesional staff. Would reccomend Reviewed on: 14th November 2016

No more hard selling

Often used to get offers to review my account when popping in to pay in cash or cheques, but it seems that this hard selling has now ceised which is good. I don't have any issues with my local branch and I operate all my accounts mostly online, which is convenient Reviewed on: 14th November 2016

An honest service

Lloyds Bank have provided me with a good service even after bad credit and financial problems with my ex who stole and gambled my money. They have always been very understanding. Also, what they offer is simple to use. I have an account for my daughter with them now too. Very happy with them. Reviewed on: 14th November 2016

Totally dishonest employees

Over 8 hours and 20 calls speaking to 32 colleagues and not one call back as promised! No monies refunded I have been called a liar and a thief and hung up on by managers claiming to be honest and professional even though all my calls are recorded and I can prove they are lying and they are trying to question my honesty! Reviewed on: 26th October 2016

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