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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Difficult to leave

I previously used Lloyds as my secondary current account, however I decided to close my account after I decided their product no longer suited me. In order to close the account and retrieve my remaining funds I had to visit the bank itself, where the representative I spoke to really made it hard for me to claim back my money (not sure why it couldn't just be given to me on the spot, it just seemed overly awkward). As this was a few years back I'm hoping their customer service has improved since. Reviewed on: 28th March 2016

Just great!

They are always very helpful when contacting the bank about something that has gone wrong and are always very quick and professional to sort anything out. A good solid dependable service from a top bank. Reviewed on: 28th March 2016

Best Bank around - Their online service is great!

Good bank, good rates, good customer service and excellent online banking! Reviewed on: 28th March 2016

customer service lax

i had a complaint regarding a problem I had still not been contacted after four emails and been with them years very disappointed in the customer service lately and the few people they have in branch Reviewed on: 28th March 2016

Lazy Customer Serivce in Call Centre

I moved house almost three years ago, and changed my bank address at the time. When I didn't receive a new bank card this January, when my old one expired, I called up Lloyds and they promptly cancelled the card and issued a new one. I asked to check my address, and they confirmed it was correct. Two weeks later, no card. I called again, and this time the guy checked my address and said it had never been updated properly. Almost three years ago, somebody updated my residential address but didn't think to update my mailing address. I then had to go into branch to change my address and re-order my bank card. I was told each time my PIN wouldn't change, but when the new card finally arrived, it had a new PIN number. Overall, lazy service. Reviewed on: 28th March 2016

So easy and simple

I am very pleased with all internet and mobile banking from Lloyds Bank. Website is so easy to use, most of my transactions, transfers and payments I can complete from the comfort of my home. System is very secure and reliable. Reviewed on: 19th February 2016

Excellent

Easy to alter direct Debits, etc on line, fast and efficient. Reviewed on: 19th February 2016

Ok bank

Having got a few cheques to put into my account I stood waiting, lady came over and told me about the machine where you can pay in. yes I knew about that, but I had several cheques and thought it would be easier for me to use the cashier. upon getting to the cashier I was told of the machine again! yes I know I told her, and informed her I had more than 5 cheques to deposit. It made me very unwelcomed and made to think I shouldn't be using the cashier. Reviewed on: 19th February 2016

Always had great service :)

I have had a classic account for years and always received a great service. Reviewed on: 19th February 2016

Classic account

Customer services always very helpful when I have a banking issue. Reviewed on: 19th February 2016

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