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Ash Prelov

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Review of the Lloyds Bank, Classic Account:

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Problems every step of the way

As I am an Australian on a working holiday visa I was limited in my options of banks who would allow me access to a UK bank account but I was recommended Lloyds as they just need proof of residence. Besides the lovely customer service I received on each occasion, each and every step I have taken with lloyds has been an issue. I went to apply in branch but they told me to apply online, errors with online form created issues, they didn't copy the appropriate identification the first visit after my online application even though I provided it all, told me I should have applied in branch to have made it smoother and quicker, average 40min wait in line to speak with cashier, I have received my PIN in the mail but am still yet to receive my bank card since opening account 6 weeks ago. Couldn't be more disappointed!! Wish I never opened my account with lloyds. Reviewed on: 9th December 2016

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