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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.88 (804 reviews)

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3.88

Based on 804 reviews, last reviewed 21st Aug 2026

58% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always been helpful if I’m in a bad spot Always been helpful if I’m in a bad spot Reviewed on: 21st August 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (804)

Current account

Typical current account no different than any other. Reviewed on: 3rd February 2017

Does what I need with really wowing me

It is nothing special but it does what I need. The mobile app is good and the branch location brilliant. Reviewed on: 3rd February 2017

Long-standing Lloyds Customer!

I've been a long standing customer of Lloyds since I was in my early teens and I'm now nearly 30 and I wouldn't change bank. I have had a current account, plus various other products over the years and Lloyds have always dealt with me and my products in a good professional manner. My only gripe is that interest rates are low , but I understand this is a sector wide issue. I will continue to use Lloyds as I feel confident in the company. Reviewed on: 1st February 2017

Always helpful and reliable

Never feel stupid and never had any problems with my banking Reviewed on: 24th January 2017

Very few benefits

Despite having been with the bank for years, there are basically no benefits to my account and I'm constatly getting letters telling me that my interest rates will be decreasing. It is likely i will switch to another bank in future. Reviewed on: 24th January 2017

Very helpful

I was conned out of some money and my bank paid it all back to me Reviewed on: 21st January 2017

Love lloyds so glad I switched!

I switched to lloyds because my partner had an account and it was easier to have a joint account with them. That was two years ago and we haven't had any problems whatsoever! Moving house has been easy, adding extras has been simple and the extra rewards we get are amazing! Reviewed on: 20th January 2017

Great service

I have had no problems with Lloyds. Setting up an account was quick and easy. When I have had minor problems the service has been really quick on twitter and by phone and my problem resolved on the day. The app is great and simple to use but secure. Whenever I visit my local branch I ma always greeted with a smile and the staff are clean, presentable and helpful. I would recommend this bank without being asked. Keep up the great work Lloyds. Reviewed on: 20th January 2017

Pushy

I can't complain that much about Lloyds Bank. I've been with them for almost 9 years and have always been happy with my debit card, online account and the mortgage advisors. However, what I don't like is having phone calls asking me to have a meeting with them where they try to push me into changing my account to one I pay more for and having a letter through the door each month asking me to get a credit card. If I want a credit card, I'll get one, I'm not going to be harassed into getting one. Reviewed on: 12th January 2017

Lloyds Bank

Had fantastic customer service when I have had issues. Reviewed on: 12th January 2017

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