Write a review

Newsletter

Go to business site

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.93 (799 reviews)

View other Lloyds Bank products

3.93

Based on 799 reviews, last reviewed 1st Jul 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always there for you for whatever it is you require. Always there for you for whatever it is you require. Responds to all enquiries instantly. All information very clear and easy to understand. Reviewed on: 12th June 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

Read all reviews Write a review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Review Lloyds Bank: Classic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Classic Account reviews (799)

Very helpful

I was conned out of some money and my bank paid it all back to me Reviewed on: 21st January 2017

Love lloyds so glad I switched!

I switched to lloyds because my partner had an account and it was easier to have a joint account with them. That was two years ago and we haven't had any problems whatsoever! Moving house has been easy, adding extras has been simple and the extra rewards we get are amazing! Reviewed on: 20th January 2017

Great service

I have had no problems with Lloyds. Setting up an account was quick and easy. When I have had minor problems the service has been really quick on twitter and by phone and my problem resolved on the day. The app is great and simple to use but secure. Whenever I visit my local branch I ma always greeted with a smile and the staff are clean, presentable and helpful. I would recommend this bank without being asked. Keep up the great work Lloyds. Reviewed on: 20th January 2017

Pushy

I can't complain that much about Lloyds Bank. I've been with them for almost 9 years and have always been happy with my debit card, online account and the mortgage advisors. However, what I don't like is having phone calls asking me to have a meeting with them where they try to push me into changing my account to one I pay more for and having a letter through the door each month asking me to get a credit card. If I want a credit card, I'll get one, I'm not going to be harassed into getting one. Reviewed on: 12th January 2017

Lloyds Bank

Had fantastic customer service when I have had issues. Reviewed on: 12th January 2017

A dreadful experience

Lloyds bank is the worst bank I have encountered so far. I've had accounts both in Europe and the US and was amazed to receive such service from a bank, situated in a first world country. Had to book an appointment to open up an account. Fine. 6 days later I show up with the documents I was asked to provide to be turned down. Apparently, the person that booked the appointment forgot to mention important details around the documents. The interviewer (Adele Price) wasted another 20 minutes of my time going back and forth with my documents claiming she was doing a check. She obviously had no clue about a lot of things and that was evident from her constant use of the bank's search engine. Therefore, I would not be surprised if she was, in fact, seeking assistance from someone more competent while 'checking'. I have also visited Lloyds in Cardiff. Should have concluded the bank is rubbish back then as one of the employees refused to give a customer a piece of paper when he requested it. Very cheap Reviewed on: 9th January 2017

No interest in their customers

After they stopped the interest in my husbands, daughters and my account we decided to look at alternative bank accounts even though we had been loyal customers for all our banking life. We had noticed in the last 2 years several things that had made us unhappy including poor customer service and being told wrong information. Reviewed on: 9th January 2017

Amazing bank

unauthorized overdraft fee only 10 pounds. excellent cutomer service. refunded my account after someone stole and used my card. excellent and easy to use online banking, Reviewed on: 8th January 2017

Great Customer Service

I have used Lloyds since I was very young. I would never consider leaving I get no calls, staff on the phone are always helpful and in my local bank the staff are always so helpful. They are friendly and efficient and helpful, even patient when showing us new things like cash in and cheque machines which save time! Reviewed on: 4th January 2017

Lloyds

Been a customer for over 20 years, never had any problems with them, good customer service when I have needed to contact them. Reviewed on: 3rd January 2017

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current account
from Chase Bank 4.86 from 49009 reviews
Current Account
from Cynergy Bank 4.26 from 15 reviews
Platinum Added Value Account
from Lloyds Bank 3.94 from 47 reviews

Want to see more from Lloyds Bank?

Easy Saver
from Lloyds Bank 4.57 from 75 reviews
Club Lloyds current account
from Lloyds Bank 4.47 from 683 reviews
Personal Loan
from Lloyds Bank 4.39 from 60 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub