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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.02 (776 reviews)

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4.02

Based on 776 reviews, last reviewed 24th Jan 2026

1000% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

Would recommend Lloyds bank First of all i would like to ask if anyone ever wins the prize as i have filled out a few of these and never got a response of who has won? I would g... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

They constantly allow payments which take me overdra... They constantly allow payments which take me overdrawn and when I questioned why get told to ring up even though it says that i cannot talk on the pho... Read more Reviewed on: 23rd January 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (776)

Stupid, childish bank manager.

When I first moved to London I found the Lloyds bank was right at the top of Kilburn High Road and I worked at the other end so I decided I would close the account and use Midland now HSBC instead. I had an interview with the bank manager who insisted he must keep I think it was £50 which was a lot to me in 1984 just in case I owed them money. I did not owe them had never owed them and I made this clear and asked him to look at my record for the decade before. He got very nasty and snooty and left me without any money for the rest of the month totally unnecessarily and as predicted had to return the entire sum. I was young, intimidated and have never changed my opinion of this bank or their pathetic boorish manager. Reviewed on: 15th November 2016

Easy to manage

The app for this bank account is the best I've ever used. I can manage my money from the comfort of my own home Reviewed on: 14th November 2016

Good account but can't support anymore

Have always been a customer from a young age but as I got older, I have got wiser and can't support a bank that has connections with the oil & Gas industry. Fracking in particular is something Lloyd's support and this will do a lot of damage to the planet and we should be doing everything we can to fight Climate change, not go backwards. Reviewed on: 14th November 2016

Long term reliability

Always had great and helpful customer service, friendly proffesional staff. Would reccomend Reviewed on: 14th November 2016

No more hard selling

Often used to get offers to review my account when popping in to pay in cash or cheques, but it seems that this hard selling has now ceised which is good. I don't have any issues with my local branch and I operate all my accounts mostly online, which is convenient Reviewed on: 14th November 2016

An honest service

Lloyds Bank have provided me with a good service even after bad credit and financial problems with my ex who stole and gambled my money. They have always been very understanding. Also, what they offer is simple to use. I have an account for my daughter with them now too. Very happy with them. Reviewed on: 14th November 2016

Totally dishonest employees

Over 8 hours and 20 calls speaking to 32 colleagues and not one call back as promised! No monies refunded I have been called a liar and a thief and hung up on by managers claiming to be honest and professional even though all my calls are recorded and I can prove they are lying and they are trying to question my honesty! Reviewed on: 26th October 2016

good service but dace to dace in branches is still hard selling

I do most of my banking online, but every time I go into the branch for cheque paying in etc, there is still an element of "oh mrs X would you like to have a financial review" Am very aware they "Have" to offer this, but its a pain because I dont want to be hassled. Reviewed on: 10th October 2016

Lloyds bank is amazing

Services offered by this bank are extremely helpful. I have never been upset with anything and I have learnt more by banking with Lloyds for 3 years now. The customer service is amazing and students are guided very smoothly through the process of creating a bank account. I really enjoy banking with them. Reviewed on: 27th September 2016

Reliable, the 'Good Friend' of banks

Staff are knowledgeable and always on hand to answer questions professionally and with technical language that is appropriate to each and every person. As a recent graduate, I have been able to get into contact with the bank regarding my account and they have been able to give me advice and support. I have always had a Lloyds Bank account and I would not consider changing. They are trustworthy and reliable, just like an old friend. Reviewed on: 30th June 2016

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