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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

An honest service

Lloyds Bank have provided me with a good service even after bad credit and financial problems with my ex who stole and gambled my money. They have always been very understanding. Also, what they offer is simple to use. I have an account for my daughter with them now too. Very happy with them. Reviewed on: 14th November 2016

Totally dishonest employees

Over 8 hours and 20 calls speaking to 32 colleagues and not one call back as promised! No monies refunded I have been called a liar and a thief and hung up on by managers claiming to be honest and professional even though all my calls are recorded and I can prove they are lying and they are trying to question my honesty! Reviewed on: 26th October 2016

good service but dace to dace in branches is still hard selling

I do most of my banking online, but every time I go into the branch for cheque paying in etc, there is still an element of "oh mrs X would you like to have a financial review" Am very aware they "Have" to offer this, but its a pain because I dont want to be hassled. Reviewed on: 10th October 2016

Lloyds bank is amazing

Services offered by this bank are extremely helpful. I have never been upset with anything and I have learnt more by banking with Lloyds for 3 years now. The customer service is amazing and students are guided very smoothly through the process of creating a bank account. I really enjoy banking with them. Reviewed on: 27th September 2016

Reliable, the 'Good Friend' of banks

Staff are knowledgeable and always on hand to answer questions professionally and with technical language that is appropriate to each and every person. As a recent graduate, I have been able to get into contact with the bank regarding my account and they have been able to give me advice and support. I have always had a Lloyds Bank account and I would not consider changing. They are trustworthy and reliable, just like an old friend. Reviewed on: 30th June 2016

excellent service

Have been with LLoyds for years now, and have never had any reason to complain - always able to contact them when I need to and always helpful staff when I do! Reviewed on: 29th June 2016

Always happy with the service

I am always happy with the service I receive from Lloyds. The mobile app is easy to use so I can keep track of my money on the go. Reviewed on: 23rd June 2016

loyalty

I have been with Lloyds bank since leaving school 35 years ago and have been happy with the service I have received since then. I have always received good service and have never considered moving banks and don't imagine I will. Reviewed on: 20th June 2016

Disgusted & Dissapointed

When I opened my bank account I specifically said that I don't want any over draft facilities. I have since then moved from the UK to the USA and have not kept an eye on the balance of the account. I made an order online using my Lloyds account, assuming that I had cash in there, the payment went through no problemo. 3 months later I check the account to find that on that payment (which was a birthday Cake for my gran- the name on the payment was CAKES) I had overdrawn by 47.25! I was shocked to find my account in debt as I was under the impression that that wasn't possible and I had not received any communication from the bank (I was not at the address specified and my mobile number had changed, but surely when they realized this they should have tried email?- they cannot say that they exhausted all communication channels! and even so, if they couldn't reach me, why did they allow the transaction to go through?). So, I phoned Lloyds and asked who allowed the transaction to go though and the response was comical, "Well Miss, we never know whether its an emergency so we let it go through a reviewing process and then accept or decline if we think its an emergency or not". Surely "CAKES" doesn't sound like an emergency? Since going into "Unplanned Over Draft" of 47.25 pounds, I have now had to pay 250.59 pounds with all the "fees" that come along with unplanned over draft. Needless to say I have pulled the plug with Lloyds and shall not recommend them to anyone as I would never want someone who isn't able to pay off the debt, to get into a situation like this. Lloyds, you are a company that is willingly helping our country and people run into Debt that is beyond reparable. LLoyds, I'm disappointed and disgusted Reviewed on: 14th June 2016

Great customer service

Good internet banking services and quick, easy and secure money transfer Reviewed on: 10th June 2016

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