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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

81% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Straight-forward service

When I joined the bank I found them helpful and straight-forward. I can set up alerts for my funds going below a certain level, and I get a weekly text to let me know my balance. I like the online banking system, and have since opened further accounts easily and they are all shown in one place. Overall a satisfactory experience. Reviewed on: 24th November 2016

Strange bank

I went to the bank to put some money into the account, the bank had no customers inside it was empty. I walked to the cashier and asked I want to put money in my account here the account details and that's amount I would like to put in I was told to fill up deposit form with envelope put in the deposit through a hatch it i walked away thinking that's really wired I have hand written reciept by me and it's not stamped by the cashier and I don't know if the money in my account very strange if I need change banks Reviewed on: 18th November 2016

Account Advice

Discuss the Lloyds Platinum Added Benefits £17 month account. Advised that as I already have AA cover until June 2017 (they won't cancel mid term / pro-rata, shame on them) and Annual Travel Insurance via work, best buy separate Mobile Phone cover on the Internet. Reviewed on: 18th November 2016

Lloyds Bank Review

Day to day contact is through a call centre ,not always good if you lose your pin number,but you can access it 24 hours a day,useful if you lose or have your bank card stolen Reviewed on: 16th November 2016

Bank Account

A great everyday bank account, I have been with them for over 30 years, and I love their customer services, their transparency, and their options as a customer. Also their online account is 2nd to none. Reviewed on: 16th November 2016

Stupid, childish bank manager.

When I first moved to London I found the Lloyds bank was right at the top of Kilburn High Road and I worked at the other end so I decided I would close the account and use Midland now HSBC instead. I had an interview with the bank manager who insisted he must keep I think it was £50 which was a lot to me in 1984 just in case I owed them money. I did not owe them had never owed them and I made this clear and asked him to look at my record for the decade before. He got very nasty and snooty and left me without any money for the rest of the month totally unnecessarily and as predicted had to return the entire sum. I was young, intimidated and have never changed my opinion of this bank or their pathetic boorish manager. Reviewed on: 15th November 2016

Easy to manage

The app for this bank account is the best I've ever used. I can manage my money from the comfort of my own home Reviewed on: 14th November 2016

Good account but can't support anymore

Have always been a customer from a young age but as I got older, I have got wiser and can't support a bank that has connections with the oil & Gas industry. Fracking in particular is something Lloyd's support and this will do a lot of damage to the planet and we should be doing everything we can to fight Climate change, not go backwards. Reviewed on: 14th November 2016

Long term reliability

Always had great and helpful customer service, friendly proffesional staff. Would reccomend Reviewed on: 14th November 2016

No more hard selling

Often used to get offers to review my account when popping in to pay in cash or cheques, but it seems that this hard selling has now ceised which is good. I don't have any issues with my local branch and I operate all my accounts mostly online, which is convenient Reviewed on: 14th November 2016

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