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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.93 (799 reviews)

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3.93

Based on 799 reviews, last reviewed 1st Jul 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always there for you for whatever it is you require. Always there for you for whatever it is you require. Responds to all enquiries instantly. All information very clear and easy to understand. Reviewed on: 12th June 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (799)

Poor Customer service

Customer service is very poor. Staff are rude and unhelpful and resolution of complaints is terrible Reviewed on: 12th February 2017

Great for normal customer

For a normal basic day to day customer lloyds are great. I was hesitant when lloyds and tsb separated but so far so good. I have only ever had one issue with lloyds and they apologied and compensated me. Reviewed on: 12th February 2017

Great service

I feel the daily offers are a great addition and that it's easy to navigate Reviewed on: 12th February 2017

always helpful in my branch

always helpful in my branch, always sorted out what I wanted Reviewed on: 11th February 2017

Easy to use online, Fair rates

I use this bank as my main account and it is easy to log in, transfer money ect. Rates aren't the best but all current accounts are about the same these days! Reviewed on: 10th February 2017

Professiinal bank and friendly staff

Someone always there on hand to help with anything, had a couple of issues throughout my banking years with them and have been dealt with efficiently in a superb time scale. Very friendly staff, a few who go above and beyond to help without prompting. Overall great bank and fantastic service Reviewed on: 10th February 2017

Friendly and reliable!

Friendly and reliable! They are always happy to help and very clear on what you are getting. Easy to contact and communicate with, and I feel happy banking with them! Reviewed on: 9th February 2017

Lloyds is good although the only branch in Brighton is not very accessible

Since Lloyds split from TSB, it has only one branch which is quite a walk from the centre of town which is inconvenient on the occasions I need to go into the branch Reviewed on: 9th February 2017

No little fish looked after

Poor customer service had to chase several departments over several months to get something simple sorted Reviewed on: 5th February 2017

Charges High but service good

I have been with Lloyds for 12 years now and on the whole have been happy. I've easily been able to increase and decrease my overdraft as desired. I haven't been bombarded with attempts to sell me other products and their online banking app is fantastic. Quick and easy to use. The only issue I've ever had was when my account was hacked and emptied out. I did get my money back eventually but it was quite a slow process. Since then I think they have improved security because I entered my card details incorrectly once on a website and they temporarily blocked my account incase it was fraudulent which is good. If you ever need to phone customer services it can be quite slow getting through, but once you do the guys on the other end are always really polite and helpful. The charges for having an overdraft are quite high though. Reviewed on: 5th February 2017

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