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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (698 reviews)

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3.95

Based on 698 reviews, last reviewed 7th Nov 2024

67% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

55%

21%

11%

10%

Latest highest rating:

4

Easy to set up Classic Account with Bank of Scotland... Easy to set up Classic Account with Bank of Scotland, after moving countries. Great service at any branch Reviewed on: 29th October 2024

Latest lowest rating:

1

I have spent a month calling them to resolve a simpl... I have spent a month calling them to resolve a simple issue. Every time they tell me it is fixed but it is not fixed at all. Customers without a sma... Read more Reviewed on: 16th October 2024

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (698)

An unethical & immoral company that has caused suffering to animals

I've banked with Lloyds for 25 years so I'm in a position to inform people what they are getting involved with if they choose to bank with Lloyds... They were good at first but have rapidly gone down hill over the years whereby I would describe them as unethical, immoral and they have no interest in providing a service, they're just interested in getting your money and as much of it as they possibly can. I could go on but let me point out 3 of the most important points/ experiences I've had with these people and make up your own mind... 1. They allowed fraud to be committed on my account whereby £1600 of charity money went to a TSB account (their sister company) yet Action Fraud say they couldn't do anything because they could not get the details of the receiving bank. This is because Lloyds would not help. They neither refunded and did not respond to a written complaint. They obviously do not care about the suffering that has been caused to abused animals as a result of this money going missing 2. They left me stranded abroad and would not help even though it was their mistake they stopped my account. I had to use my return ticket to fly back and sort the problem out because they left me with literally zero money. They offered me £50 compensation. Again, they couldn't care less. 3. They hard sell and I opened a new account elsewhere so I could bank in peace. One of their employees who was trying to sell me insurance took me into a room and gave me the story of how her niece died of cancer and that yes, cancer does affect people my age to get me to buy the policy! There is a distinct difference between the working practices of Lloyds and my main bank First Direct. Just the way Lloyds manage bank accounts and your transactions is all tailored to cream as much money from you as possible. First Direct do not do this. Today myself and two business friends have closed our accounts because of this and as a result lloyds have lost £500k between us and I will continue to inform people what Lloyds has done. Don't make the mistake banking with Lloyds. Reviewed on: 5th March 2017

good service

Lloyds offer excellent customer service Reviewed on: 12th February 2017

The App

One of the easiest Apps for mobile Banking to use Reviewed on: 12th February 2017

Great customer service

Love the on line banking app I'm on it everyday and it is so easy to use Reviewed on: 12th February 2017

no problems

i have been with them for over 30 years and never had a problem they can't solve quickly Reviewed on: 12th February 2017

Always been great!

Always been a great bank to keep my money with, have used for many years. Reviewed on: 12th February 2017

Great and reliable

I've banked with Lloyd's since I was 16 years old I've never had a problem with them and they are always very professional and put their customers first! There is no other bank I would bank with! Reviewed on: 12th February 2017

Poor survice

The day to day survice is poor and getting poorer as the bank is reducing the services they offer to customers Reviewed on: 12th February 2017

Useless

My experience with Lloyds isn't a happy one without going in to detail, since the split frim the TSB the customer service had got awful so much so I have now changed my account. I absolutely hate having to call them up because the people on the phone can't understand me and vice versa the connection isn't very good either. In branch the staff are unhelpful and don't seem to know what there doing I always end up having to speak to a manager and the service is always slow. Reviewed on: 12th February 2017

Poor Customer service

Customer service is very poor. Staff are rude and unhelpful and resolution of complaints is terrible Reviewed on: 12th February 2017

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