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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.03 (796 reviews)

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4.03

Based on 796 reviews, last reviewed 28th Apr 2026

20% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

4

Improved massively, still room for more. Lloyds have improved massively, but before the pandemic they were a bit of a mess, specifically in their anti-fraud triggers going off CONSTANTLY and ... Read more Reviewed on: 28th April 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (796)

Great bank

Great bank - great communication & always been reliable! Reviewed on: 10th February 2018

happy to help

when my account got hacked they were very helpful and refunded me x Reviewed on: 10th February 2018

helpful and reasonable

Very reasonable bank. Very rarely have any issues, The fees are super low and the staff friendly Reviewed on: 10th February 2018

Waste of time

I signed up to the text alert service and asked to be notified when my account fell to £15 or less as I did not want to use my overdraft. The text notifications suddenly stopped and I received charges for going overdrawn on numerous occasions. I later found out from different internet forums that this had happened to many people. I was never notified that this service was being stopped. It cost me on several occasions and I am not happy about it Reviewed on: 10th February 2018

Poor service in branches

My local branch isn't bad, and the staff are efficient but poorly staffed so you have to book an appointment to see someone, usually about 2-3 weeks away. Whenever I go into the branch in my nearest city, the service is terrible and the staff clueless. I don't want to transact all my banking online but that's what we're being pushed to do. Reviewed on: 10th February 2018

Excellent benefits

I love the fact that you can get cash back using your debit card. I have also been the beneficiary of a 'have one on us 'payment which was a wonderful surprise. Reviewed on: 10th February 2018

great customer service

Always greeted with a smile on there face as you walk in the door, always there to help you with anything Reviewed on: 9th February 2018

Simple and Easy

No trouble with charges, no difficulties, just a simple easy to manage account without the bells and whistles that can be so unnecessary Reviewed on: 9th February 2018

Hassle free

Been with them for years, and overall it's a hassle free service. Reviewed on: 8th February 2018

Reliable and meets my needs

Been a customer and had my current account for over 20yrs. They've met all my needs, got me through my uni days with a overdraft then helped me take out a loan to pay off my overdraft over 5yrs. Never had any problems. Reviewed on: 8th February 2018

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