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LV (Liverpool Victoria): Home Insurance reviews

Name: Home Insurance
Rating: 3.64 (134 reviews)

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3.40

Based on 134 reviews, last reviewed 10th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

19%

27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

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About this product

Choosing the right insurance provider can be daunting with so many on the market. At Smart Money People, we collect LV= home insurance reviews from existing policyholders to help you make a better financial decision. Find out how customers rate the service they have received from LV=.

LV= offers a variety of insurance policies, with discounts available when you combine its home and motor policies. There are three levels of home insurance to choose from: essentials, home and home plus. LV= home insurance policies come with the benefit of a 24 hour helpline and a 12 month guarantee on repairs.

What do you need from a home insurance policy? Are you searching for a flexible policy, with a range of optional add-ons? Or are you simply looking for the most cost-effective premium? Are you prioritising buildings insurance, or do you only need contents insurance? Perhaps you’re planning to combine both policies? Whatever your needs, read our LV= home insurance reviews to see how genuine customers rate their policies.

Have you had a home insurance policy with LV=? Whether good or bad, give an honest account of your experience. Did you purchase buildings insurance, contents insurance, or both? What level of cover did you choose, and were you satisfied with your policy? Did you have any experience with the customer service team? Would you renew your policy and recommend it to family or friends? Write an honest LV= home insurance review. Together, we can help people like you make better financial decisions.

LV (Liverpool Victoria) Home Insurance reviews (134)

Review of the LV (Liverpool Victoria), Home Insurance:

Always Helpful

Never had a problem when contacting by phone. Only complaint would be why the renewal price is always higher than the new customer online price. It just means I get an online quote, phone up and ask LV to match it. Would be nice to cut out the middle bit. Reviewed on: 4th June 2018

Everything fine, easy to purchase and deal with

Home insurance was easy to purchase online, price was competitive, have not had to claim so can't comment on that experience Reviewed on: 3rd September 2023

Horrendous tradesman and horrendous communication

I had a severe leak that appeared suddenly in the night They sent a guy out in a 1 hour window he chose in a down pour He said it’s to wet to go on the roof I’ll see what au can di in the loft He can back after 10 mins and said I’ve patched it up and it’s ok He then left Immediately it started to rain in again and now in 4 more places I rang back and it took them : days and 12 calls to get him back This time he was In the house for 3 mins And he spent 1 minute arguing that he wasn’t rude and threatening He threatens me after I said let’s look in the loft As he bizarrely claimed he was leaving as the leak was impossible He then put a report claiming he wa here for hours and had been shouting at him All on cctv entering and leaving with 3 mins So far they have nothing This thug should not be in people houses My roof is still leaking nearly a week later with thousands of pounds of damage that he is responsible for Reviewed on: 30th August 2023

Easy as 1-2-3

Very straightforward sign up process, with help icons along the way. Good cover at reasonable prices. LV also offered add-on insurance for additional products. Reviewed on: 23rd August 2023

Easy buy, no hassle

Haven't had to use them for any disasters as yet happily, but staff were patient and helpful with any questions on the policy Reviewed on: 23rd August 2023

Friendly and fairly priced

Had to change my policy due to changes with my house and LV was fairly priced and flexible. Reviewed on: 23rd August 2023

Loving LV

Best price, comprehensive cover, easy to set up my policy. So far no requirement to claim on insurance so less able to feed back on how this might go but no complaints from me, so far so good & long may that continue! Reviewed on: 22nd August 2023

A company that seems to car!!!

LV has been so helpful bin getting the right cover. Their website is easy to navigate and their staff on the phone so knowledgeable and helpful. Well done. Reviewed on: 22nd August 2023

Super easy and transparent

Easy and clear to arrange online. Also got my travel insurance through them due to the process. Reviewed on: 22nd August 2023

Worst company ever - stay away!!!

I give one star because is no minus stars…the worst company ever….stay away. Had home insurance, lost a product abroad and they don’t what to help because I decided to stay longer abroad. Worst customer service, they take your money but they will try everything to rip you off and to avoid paying you back. Reviewed on: 15th August 2023

Excellent value L V !!

Great price for home insurance considering most other insurance companies are hyping up their price! Really good value and less than last year! Reviewed on: 29th July 2023

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