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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

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2.46

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (153)

Review of the M&S Bank - Marks and Spencer, Current Account:

Farce

We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

False info on switching bank account

Was wrongly informed while applying for switching bank account as I was never offered what I was promised.. Poor customer care from switching team. Wont recommend it to anyone....... Rude service as I have never felt valued.. Total wate of time... Reviewed on: 4th August 2017

Appalling service.

When calling you get cut off this happened 3 times. Requested list of direct debits after calling 3 times still not arrived had to speak to the manager.. For what they charge it's a disgrace. I am in the process of leaving.asap. Reviewed on: 3rd August 2017

An excellent account which pays ME to use it

I opened an M&S premium current account. The bank is easy to use online, and the account gives me free weekly cups of tea or coffee, paid me £100 to open (plus £120 for keeping the account open for a year) and pays me 5% on a savings account. On top of this, I get triple rewards using my M&S credit card. Thank you M&S-you're simply the best.....! Reviewed on: 30th July 2017

Rubbish bank, Rubbish App

Just swapped to this account and wish I had not bothered. Don't stick to their promises and their app is next to useless. I've only been with them two months and changing banks already. My advice is don't do it Reviewed on: 28th July 2017

Good in parts but incompetent overall

Basic banking okay, but anything out of the ordinary seems to flummox them and put up the shutters. Appalled by their attitude towards me, their customer and can't wait to switch away Reviewed on: 5th July 2017

Technical issues everywhere - website, app, their systems - makes it impossible

Their website doesn't work (sometimes I can't transfer money to people due to internal server errors). Their contact forms don't work either, rejecting common punctuation, such as quotation marks, as "invalid characters". Their app doesn't work. Sometimes I can't log in because clicking on the passcode field doesn't bring up the keyboard. My chip in my credit card has stopped being recognised by card readers after only a month of use. It's not even worth the £10 a month I get on my gift card to put up with the continuous problems. Reviewed on: 2nd July 2017

Thank God my partner is leaving

All I get are constant moans about this appalling account with it's unusable version of pinsentry. Will have a quiet life once the transfer over is complete. Reviewed on: 30th June 2017

not worth the effort of applying

filled form in online then received email asking to ring them. they asked such stupid questions ie how much do you think you will have in account next year, what will you spend money on . my husband got so tired of questions said he could be dead next year who knows .was excepted but decided not to go ahead glad after reading other reviews too much hassle Reviewed on: 21st June 2017

Tortuous set up process, poor services, waste of time.

If I could put 0 stars I would. Had planned to make this my primary account, however the set up has been tortuous, for example to set up online banking I have had to click 3 different parts of their website, use their M&S Pass, to call them twice and to come up with 9 different passwords/numbers/secret answers. The actual service/ app you get with this is also appauling compared with competitors. They've also messed up my current account switch meaning I'll have to go back to pay off my old account as they withdrew too much. Bizarre. Never had any bank require so much time, effort nor irritation to set up. Cannot imagine myself sticking with their service as it does not work for my generation/ anyone computer savvy, which I have to be as I do not have a nearby branch. Reviewed on: 20th June 2017

Swtiching was so painful I pulled out

I tried to make an appointment to switch my current account, but couldn't get through. I then visited Braehead branch, and made an appointment. They couldn't give me one for over two weeks. Come the day of the appointment, I forgot my bag, and therefore my driving licence and the Debit Card / Account Number of the bank I was switching from. I still had utility bills, including my Council Tax bill, and an expired passport as alternative means of identity. Also, I offered to bring the forgotten documents in at a later point, and suggested we just get on with setting up the account. But they couldn't do that. The only thing they could offer was another appointment in more than two weeks time. Again. So I just pulled out of the process. If this is what M&S thinks is \new fashioned banking\" I'm sure the branch managers must all like their penny farthing \""company cars\"". This bank is dreadful. And reading other reviews regarding off-shore call centres. looks like a I dodged a bullet. It's just not worth the hassle switching for a poxy gift card.""" Reviewed on: 17th June 2017

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