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Review of the M&S Bank - Marks and Spencer, Current Account:

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Swtiching was so painful I pulled out

I tried to make an appointment to switch my current account, but couldn't get through. I then visited Braehead branch, and made an appointment. They couldn't give me one for over two weeks. Come the day of the appointment, I forgot my bag, and therefore my driving licence and the Debit Card / Account Number of the bank I was switching from. I still had utility bills, including my Council Tax bill, and an expired passport as alternative means of identity. Also, I offered to bring the forgotten documents in at a later point, and suggested we just get on with setting up the account. But they couldn't do that. The only thing they could offer was another appointment in more than two weeks time. Again. So I just pulled out of the process. If this is what M&S thinks is \new fashioned banking\" I'm sure the branch managers must all like their penny farthing \""company cars\"". This bank is dreadful. And reading other reviews regarding off-shore call centres. looks like a I dodged a bullet. It's just not worth the hassle switching for a poxy gift card.""" Reviewed on: 17th June 2017

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