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Ellie Berry

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Review of the M&S Bank - Marks and Spencer, Current Account:

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Tortuous set up process, poor services, waste of time.

If I could put 0 stars I would. Had planned to make this my primary account, however the set up has been tortuous, for example to set up online banking I have had to click 3 different parts of their website, use their M&S Pass, to call them twice and to come up with 9 different passwords/numbers/secret answers. The actual service/ app you get with this is also appauling compared with competitors. They've also messed up my current account switch meaning I'll have to go back to pay off my old account as they withdrew too much. Bizarre. Never had any bank require so much time, effort nor irritation to set up. Cannot imagine myself sticking with their service as it does not work for my generation/ anyone computer savvy, which I have to be as I do not have a nearby branch. Reviewed on: 20th June 2017

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