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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.49 (154 reviews)

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2.53

Based on 154 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

25%

11%

53%

Latest highest rating:

5

very satisfied with everything and looking foward very satisfied with everything and looking foward Reviewed on: 19th April 2025

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (154)

Review of the M&S Bank - Marks and Spencer, Current Account:

Disgusted and let down

My wife and I are absolutely disgusted at the lack of service and lies from M&S Bank. I spoke to the bank on the 30-7-20 to ask for funds to be transferred from our savings account to our lawyers to pay for the deposit on our new house (£207k). I was told they would have to transfer the funds into our current account and that someone from security would call us on the 31-7-20 to action the transfer. I was working and therefore asked them to call my wife that day to activate as she is joint account holder. This transaction was to enable us to exchange contracts for completion 7-8-20. To cut a long story very short, no call was received from the bank and despite numerous calls and promises it would be completed that day, the money is still sitting in our account! It's the lies that upset us the most and in these unprecedented times we could even deal with the family background noises as their staff are working from home. Who knows when our lawyers will receive our money and if we will even manage to complete next week. We've lost the will to be honest and M&S Bank, SHAME ON YOU..... Reviewed on: 1st August 2020

very satisfied with everything and looking foward

very satisfied with everything and looking foward Reviewed on: 19th April 2025

Not customer focused

Not customer focused just want to meet targets Reviewed on: 24th August 2023

they are good

I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

handy bank

good customer service and convenient current account. I was sad when they closed this product Reviewed on: 16th March 2023

Customer services are probably the worse I have encountered

Opened a credit card recently and almost immediately realised that the limit was not going to be sufficient. Using the telephone customer services was such a dreadful experience. The agents, who sound as if they are located remotely appear uninterested and just use platitudes and standard phrases. Avoid. Reviewed on: 29th November 2022

So difficult to track down truly helpful agents

Contributed to reward scheme but during lockdown unable to use hot drink vouchers etc. left with more than £80 of useless vouchers Trying without success to get recompense took long phone calls calls with agents whose English accents were almost impossible to understand and comprehension of my English very poor. Destroyed credit card and cancelled reward scheme after so much hassle. Marion E Reviewed on: 1st March 2022

No good for older people.

Too many things to remember just to get on-line for a CC statement, No alternative but to stop using the card. Reviewed on: 20th December 2021

Current Account

Having been persuaded by staff in M&S to move my account here I was annoyed when I received a notification that all their current accounts were going to be closed in the summer, they weren’t the best bank to deal with as their digital side needed updating but hey ho have moved to Starling now and can’t fault them. Reviewed on: 29th March 2021

BEYOND MY KEN ...

Just spent frustrating 2 hours trying to use the 'physical' pass to access M&S credit card account via my laptop. Gave up - conflicting instructions e.g. 4 number password on gadget but 6 number required to online?! Went through 'Lock Pin' process still no joy. Rang someone in Far, Far Away Land who kept calling me Madam and was really not interested at all. Admitted defeat and installed their app on my tab which I didn't want to do. Minimal information (can't view transactions or change account info?) but made a payment which hopefully has gone through (no confirmation as such, will just have to check it's gone out of my bank account). Once payment cleared, closing acccount down- can't go through this stress every time. Reviewed on: 1st December 2020

Awful Bank

I had a credit card with M&S and I found their customer service to be severely lacking. Also their processes are way behind the times. The app and site UI is very very basic. Registering Apple Pay means you have to ring every time! All other competitors activate by text or email. Of course it’s an offshore call centre that take forever! When I wanted to close my account I filled in the form and never heard back!! They also will not close the account until your next statement date! The account is closed as I can see that on my credit file, but to this day, I’ve still never heard back from M&S to confirm it. Get a credit card elsewhere! Avoid! Reviewed on: 17th November 2020

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