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Mansfield Building Society: Mortgages reviews

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4.61
Based on 304 reviews, last reviewed 6th Mar 2025
10% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
20%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Great service Great service, no issues. Good communication Reviewed on: 5th March 2025
Julie S's avatar
Julie S

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024
Shaun's avatar
Shaun
Read all reviews See your review

About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

Mansfield Building Society Mortgages reviews (304)

Review of the Mansfield Building Society, Mortgages:

Very personable, you feel valued and not just a numb...

5
Very personable, you feel valued and not just a number to them. The fact that you speak to actual people and not just a computer means a ridiculous amount in today’s society. Renewing are mortgage was so easy and took all the anxiety we were feeling out of it. Reviewed on: 21st February 2025
Ashley R's avatar
Ashley R

Prompt and efficient service

5
We used a broker however any correspondence has been prompt and overall we are happy with the attention to detail and overall service provided. Reviewed on: 1st February 2024
Julie's avatar
Julie

Excelent support and service, always accessible and...

5
Excelent support and service, always accessible and responsive and very verey helpful Reviewed on: 29th January 2024
David M's avatar
David M

Excellent service

5
We held our self build mortgage with Mansfield and then stayed with them to switch to residential with extra borrowing. Mansfield have always been excellent to deal with throughout our build and when we switched and requested extra borrowing the process was great. We dealt with Joanna Hodgkinson who was really attentive, friendly and professional. We had spoken to a couple of mortgage brokers before speaking to Joanne but her knowledge and professionalism was clearly miles ahead of anyone else we spoke to. The case was handled well and promptly. The mortgage rate was slightly higher than the high street but worth paying a bit more for the ease of dealing with them. Reviewed on: 23rd December 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Excellent service

5
Great experience with Mansfield bUilding Society. Staff are helpful and knowledgable. Reviewed on: 12th December 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Excellent experience

5
very professional, helpful, considerate, understanding and supportive Reviewed on: 30th November 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Self-Build Mortgage

5
Organising my mortgage with Mansfield has been simple and efficient. I am self-employed and was looking for a self-build mortgage. The Mansfield underwriting team reviewed all info quickly and in timescales noted. I would recommend Mansfield to others who are either self-employed, or looking for a self-build mortgage, or both. Reviewed on: 29th October 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

The best customer service and wonderful provider

5
As a first time buyer, with a shared ownership mortgage, I couldn't recommend Mansfield BS more. Every query has been answered quickly and remortgaging was so easy with them. They are so competent and helpful. If their rates were more competitive I never would have left. Thank you for being a great provider over the last 5 years. Reviewed on: 26th September 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Product Transfer

3
Have been a very happy customer with Mansfield. Staff are friendly, helpful and knowledgeable. My only complaint was having my new mortgage payment come out today but have had no notification of the new amount prior. Given the increase it would have been good to have had a letter or email prior to the payment going to have planned for the big increase. Reviewed on: 26th September 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback
Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Our process is to contact all borrowers prior to any amendments to their monthly repayments whether that be when they reach the end of their current product or following a change to the Society's Standard Variable Rate where any variable rates may be affected. Please contact us on 01623 676349 or email [email protected] and we will be able to look into the circumstances for you. Response date: 28th September 2023
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Mansfield Building Society

Excellent Service

5
Thankyou for the time that you managed my mortgage. I only changed as I was able to get a much better deal with a different mortgage provider which suited my income at this testing time of interest rate increase. Every dealing I have had with you has been professional and excellent customer service, particularly Evan who has supported me through the standing order changes with each interest hike. Thanks Reviewed on: 13th September 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Personal and supportive service

5
The team were honest, open and really supportive throughout the application process. Every person I dealt with was professional and wanted to find the best solution for my needs. My chain would have collapsed without their support- would 100% recommend. Reviewed on: 30th August 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

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