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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (290 reviews)

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1.66

Based on 290 reviews, last reviewed 10th Jan 2025

100% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

Your life is in danger with Marshmallow People DO NOT GO FOR MARSHMALLOW. They will offer you cheap insurance to hunt you when you are vulnerable the most. But it will cost you more in the f... Read more Reviewed on: 10th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (290)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Terrible customer service

They don't answer any emails. Takes days for them to reply on chat.Totally un helpfull.avoid Reviewed on: 9th August 2023

Car insurance

I really loved the way they helped me with my car insurance. They are a really good Insurance tech company with excellent technology and great tailor made customer service. Reviewed on: 8th August 2023

Devious company

Although warned by many reviewers who were disappointed, I gave Marshmallow a try. They gave me a realistic quote on comparethemarket.com and then, they indirectly forced me to reapply because supposed my identity could not be verified in spite of me repeating the verification twice. When I reapplied, the quoted premium almost doubled. There seem to be a marketing ploy to attract customers with good quotes then they use a pretext to retract in the hope the 'vulnerabilized' customer will still go ahead with them. Very unethical as they take the money first and then they surprise you with a double verification of identity that eventually fails. I have been driving in the UK for over 45 years and never has an insurance company treated me this way. No sense of decency, just the power of greed. Reviewed on: 8th August 2023

Worse ever.

This has to be one of if not the worst insurance company to not provide customer service. Lost my card so cancelled card. Unable to report because I can't get past the bot. Trying to tell them I'm awaiting a new card .impossible, Bot can't understand that statement. Just keeps sending me around in circles. But can still keep sending me emails offering to help with my missed payment. . No customer service what so ever. Reviewed on: 7th August 2023

We're not all soft Marshmallow!

Marshmallow insists on my selecting Auto-renew option when I took out my policy last year. Given 16 days notice of renewal. Although no claims or change of circumstances, they now propose to increase my premium by 78%. No explanation offered. I indicated on their App. web site that I did NOT want automatic renewal. Instead of just acknowledging my decision, they have asked additional 'security ' questions and my reason for my decision. 24 hours later, they have still not acknowledged that I do not want to renew their policy. I am appalled by their conduct, and will never use them again. Reviewed on: 3rd August 2023

Save yourself

The worst car insurance company ever. Please save yourself don't go there. They cancelled my policy and are asking me in the same time to cancel my policy within 7 days. The reason they can access data of my locations therefore they can not insure my car. Not to mention the possibility of cancellation fees, a cancellation they are initiating..the app on my phone is showing my movement and all but they are saying that I was inactive for certain period. Also they don't have a customer service and when the send you a text message it's either unpleasant or stressing with constant threats of cancellation.. I would NOT RECOMMEND THIS COMPANY....NEVER EVER SAVE YOURSELF AND SAVE YOUR MONEY AND YOUR PEACE OF MIND Reviewed on: 3rd August 2023

Worst insurance company ever

Absolutely awful. No customer service skills at all. Absolutely no communication between there staff. Nobody knows what they are doing. Worst car insurance experience of my life. Don't go anywhere near them. They will make you lose the will to live. Worst insurance company in the world Reviewed on: 2nd August 2023

People don't do this mistake!

People don't do this mistake! Pure form of fraud. Absolutely incorrect. I have been waiting for 11 months now to be paid my total damage. So far I haven't received a penny. In the end they offered to pay me a quarter of my policy amount by increasing my premium... Without my fault?! But first if I repair the car myself with my own funds!!! They change the rules as they see fit and break all kinds of laws. And the best part is that they don't have any contact phones... Just a fake life chat through which you talk to a bot (wall)... Don't make this mistake! You will never receive compensation regardless of whether you are at fault or not! In this company only resources are poured in one direction. Reviewed on: 28th July 2023

Do not use

Please do not use this company . Appalling customer service - left me alone and in the dark literally for 8 hours. Customer service doesn’t exist with no communication- took 5 months to repair my car - this is back in 2021 . I got contacted today to say that direct line are taking me to court due to marshmallow not paying the claim . Also you can’t complain to the financial ombudsman as they are not registered in the uk . Please use someone else !!! Reviewed on: 24th July 2023

Excellent car insurance service

I have been with their service since 2019, their service is excellent whenever I make a claim or discuss payment options with the team. Their rate is most competitive too. Reviewed on: 23rd July 2023

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