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Marshmallow: Car insurance reviews

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1.70
Based on 314 reviews, last reviewed 6th Jul 2025
200% increase in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
2%
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1%
See only 2 star reviews
1%
See only 1 star reviews
77%

Latest highest rating:

5

I’m really grateful for the excellent service I’ve r... I’m really grateful for the excellent service I’ve received from Marshmallow Insurance. They’ve been understanding and supportive through every situat... Read more Reviewed on: 6th July 2025
Hawa 's avatar
Hawa

Latest lowest rating:

1

Great in Theory, Shambolic in Practice Initially was great in that I had lived in the US for 15 years and upon moving back to the UK I needed my no claims from the US considered - super eas... Read more Reviewed on: 23rd June 2025
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Matt Jenkinson
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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

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Marshmallow Car insurance reviews (314)

Do not go with this broker

1
I have a few thing for you to be aware of: Please do not look on the good review, as currently AI system able to generate the good review to push your review down until disappear from the first page. 1. The company have no contact number to discuss with live staff only on the chat, 2. Be aware of the fee, I apply and cancel the policy in the same day even it after an hour, I have to pay the fee £30 and if, off cooling down period the fee is £50, I read some review paid £150. 3. the chat support team so busy, I have to wait almost two hours just to cancel the policy, and I am not sure how long will it take to refund the money back. Reviewed on: 27th November 2023
Kannika Banluesin's avatar
Kannika Banluesin

Absolutely no common sense

1
Cancelled my insurance because I didn’t show my ID, even though they saw it last year and I’m still the same person, now they’ve changed their quote to be over £500 higher than it was last week Reviewed on: 21st November 2023
Sarah wilkins 's avatar
Sarah wilkins

TERRIBLE they dont repair and they dont allow you to get repaired

1
I think Marshmallow sleep specialist company than an insurance company. They make a comfortable mattress with a pile of complaints and claims and just sleep on them. If you wake them up the only thing you get is a bunch of lies and just shuttle you between them and MRN( their repairing partner) Unfortunately I had a minor incident with my car 8 days ago and living with no car, until now no update and no ETA when they will pick my car for repair. Until they pick my car for repair, they don't give me a courtesy car. These guys say they assigned my case to MRN. MRN says all the garages they operate in UK have no capacity and I have time wait until my someone shows mercy but no one knows when that will be, days, months or years? I took list of approved garages from Marshmallow and spoke to the garages in my area, and to my shock they both said that they have still not received instructions from MRN about my car. I called MRN who said the approved garage list shared by marshmallow is invalid. I asked MRN to share valid list and they denied. Asked for ETA when they can pick my car., they dont have an answer for that. I have made necessary escalations to see if I can fix at near by garage and claim. They will charge £250 as penalty and this is over and above excess £250. I demanded a waiveoff of this penalty as they are delaying it to which both MRN and Marshmallow blame each other that the penalty is charged by other party and they can't waive off. Nothing happened in 8 days and no one know when something can be done. So in short they don't care, they don't repair, they don't work, they sleep but you don't dare to wake them up as it will only frustrate you Reviewed on: 17th November 2023
naveen kumar's avatar
naveen kumar

Very poor customer service

1
I insured my van with Marshmallow. Their automated system failed to recognise a document I uploaded as proof of employment. As they have no contact phone number I was not able to discuss the issue or find an alternative suitable document. They did not consider contacting me to resolve. Their solution was to cancel the policy and charge me handsomely with a cancellation fee. Avoid, what they would do if I needed to make a claim nobody knows. Reviewed on: 9th November 2023
Kevin P Smith's avatar
Kevin P Smith

avoid at any cost

1
avoid at any cost, these people are scammers Reviewed on: 7th November 2023
Kristina Ya's avatar
Kristina Ya

Poor Customer Service

1
Poor customer service. I am extremely dissatisfied with the customer service I received. I needed to update my occupation status and promptly submitted my payslip for the necessary changes. However, the customer service assistant erroneously confused my recent document with one I uploaded months ago for a different issue. She proceeded to request further documentation without seeking clarification from me. What's particularly frustrating is that she failed to acknowledge her mistake or issue an apology. Furthermore, despite being active online, she neglected to respond to my additional queries. Additionally, I find it highly unreasonable that when canceling the policy, the consumed premium is calculated for one extra day beyond the date of policy cancellation. This policy practice is quite perplexing, and regrettably, the customer service assistant could not provide a satisfactory explanation as to why I was charged for a day when Marshmallow did not provide coverage under the policy. Reviewed on: 7th November 2023
KL Lai's avatar
KL Lai

Very bad customer service

1
Increasing the claim rate monthly after submitting the documents. No proper contact number. Poor customer service Reviewed on: 7th November 2023
Rosy Babu's avatar
Rosy Babu

Worst insurance company in UK

1
One of the worst insurance company in UK . At the time of claim they try to reject your claim by saying fault reasons. My parked car had an accident somebody hit on the back it’s not my mistake but the third party not having insurance, when I contacted marshmallow they simplay said that I used my car in multiple locations .. I given all proof showing that I never used it but they haven’t responded, customer service is pathetic. I regret to choose this company and cheated . This complaint is dealing by my solicitor, I will take them to court and fight till the end to get the compensation and don’t allow them to cheat any customers like me in future. Reviewed on: 1st November 2023
Saneesh K.R's avatar
Saneesh K.R

They wont give me my money back

1
I have sold my car and ask for a refund. I told them not to sent the money to the previous account as I closed it. They did it anyways and I can’t get my money back. Lloyds has bounced it back as the account is closed and they don’t give any solution at all. Reviewed on: 31st October 2023
Sergio Romero's avatar
Sergio Romero

Avoid Marshmallow insurance

1
Had this company for 2 years and decided to not renew as the quoted premium is too expensive. Spent an inordinate amount of time on the app and off the app and going around in circles. Not easy to cancel, impossible to get through to a person, keep answering the same questions over Now i find they have taken the money early and i still can't get through. Beyond angry! Reviewed on: 31st October 2023
William Gilmour's avatar
William Gilmour

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