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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (303 reviews)

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1.64

Based on 303 reviews, last reviewed 5th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

HORRIBLE HORRIBLE HORRIBLE. HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring m... Read more Reviewed on: 5th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (303)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

Possibly the worse insurance company

Do not use these Read all the reviews on trust pilot Everything seems good until you make a claim 8 days without a car No courtesy car Only just found out where our car is now Terrible company Reviewed on: 20th January 2023

Poor company

Take money then tell you that you are not insured until you products your driving licence. They say if they don’t receive a copy of your licence they refund you in a week. That’s ok if you have lots of money and can go pay again. That just appalling service a reflection of who is at the top and what’s they about no doubt! Reviewed on: 20th January 2023

First rate customer service

Response time and helpfulness is unbeatable. Direct email communication, no call centre or generic email enquiry. Very happy Reviewed on: 11th January 2023

So far so good

No problems so far but early days yet. Reviewed on: 11th January 2023

Would not pay claim

I had an accident and tried to claim. They used a loop hole to avoid fixing my car. I have been driving for 20 years and made 3 claims before in that time. All without fuss. They took 3 weeks of boucning emails to simply tell me to take a hike. I will be pursuing through the independent ombudsmen. Speaking to someone is almost impossible. Reviewed on: 9th January 2023

Clear and informative.

Been chatting to Catherine using the online chat on the Marshmallow app, she's been of great help and responds quick. Happy with her services. Reviewed on: 4th January 2023

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

The staff at Marshmallow specially Beatrice is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes. Reviewed on: 28th December 2022

Easy and Simple

Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022

Stay away from this company.

Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022

Awful response time to thier mess up

Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022

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