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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (303 reviews)

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1.64

Based on 303 reviews, last reviewed 5th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

HORRIBLE HORRIBLE HORRIBLE. HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring m... Read more Reviewed on: 5th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (303)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

Very flexible cover

Quick to respond to details Fast in processing the cover Good in online application Reviewed on: 25th November 2022

First time user

Very easy to use and understand Reviewed on: 25th November 2022

Easy and cheap car insurance

I need a quick to apply, affordable and full of options to choose manually car insurance. Marshmallow is totally what I wanted! Reviewed on: 24th November 2022

very good insurance provider

from start to finish it was very easy all information not to complicated and easy to follow a good price for someone who had not been in the uk that long and took into account my international licence well done with competitive quote Reviewed on: 24th November 2022

Nice deal for fresh immigrants but experienced driver

It is a nice deal for fresh immigrants but experienced driver. I found a company that cares to hear that I have been driving more than 20yrs. No other company ever asked me of my years of driving experience outside UK. Reviewed on: 24th November 2022

fast and effective

Since I enrolled the policy, the company deliver their care and best quotation to me. Simple and direct policy make me happy and satisfied. Thank you Reviewed on: 24th November 2022

BEWARE DONT USE

Awful company that as others have stated will not pay out when a claim is made. Car was stolen of our drive months ago and I am still chasing to get a payout. Nobody moves your claims along all you get are automated responses. Would not recommend to anybody and would actively say DO NOT USE THEM. Reviewed on: 24th November 2022

So easy to sign up

Easy no hassles and quick to do the experience was easy also Reviewed on: 23rd November 2022

So easy to use and very well priced

The app is brilliant and requires much less haste than other companies for reg changes and lump payments etc. would highly recommend Reviewed on: 23rd November 2022

Con....

Car was written off through no fault of my own and the **** amount they offered is laughable... now the car is the other end of the country and they want nearly 3 grand in storage to release it... **** **** *** ****** Reviewed on: 22nd November 2022

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