Write a review

Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (303 reviews)

View other Marshmallow products

1.64

Based on 303 reviews, last reviewed 5th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

12% decrease in 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

HORRIBLE HORRIBLE HORRIBLE. HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring m... Read more Reviewed on: 5th March 2025

Read all reviews See your review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (303)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

Very patient and helpful

Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022

Just brilliant

By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022

Easy to use and reliable

Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022

Scam avoid this company

Cancelled my insurance days after taking it out saying they are keeping £75 as I have false information, wouldn’t tell me what until I had gone down the complaints procedure apparently I used a false name ‘miss kayleigh’ which is my name absolute scammers Reviewed on: 4th September 2022

6 months later and still waiting...

6 months later and I'm still waiting for my incident to be resolved. Damage to my car caused by 3rd party, all details given when making the claim, including witness details. I've been passed between several companies to get my car fixed with no help from Marshmallow. I had to pay the excess and STILL waiting for that to be returned. Incident marked as my fault on my insurance despite all details given to prove otherwise. I will NOT be renewing my insurance with this company and I would STRONGLY recommend others avoid them too! Only given 1 star as I can't give 0 Reviewed on: 2nd September 2022

never use they worse experience ever

Had to make a claim and the only way to communicate with them is over a chat which is fine if they respond. Between each sentence you may have to wait for an hour. Adding to this the representatives has no clue what they are talking about. Not only that. A settlement has been agreed and when i was chasing them for payment they did not know what is going on. So i explain all over again and nothing happens. 6 weeks into the claim and i have nothing, no information no updates and now they even stopped responding on the chat. Not sure where to turn next. I have never had such poor customer experience with any organisation i have dealt with in my life. I am 54 so that tells a lot. Reviewed on: 1st September 2022

Marshmallow Took my money then cancelled a couple days later

My dad went with these at it was the cheapest for me to go on as a named driver as I have just passed my test…. They took £125 on Friday the 26th august and on Wednesday they cancelled sayin they have reasonable grounds that we misrepresented the owner so that myself could get an insurance policy… my dad is the owner of the car the log book is on his name he is the main driver.. they r scammers they said they have cancelled and there is a £75 cancellation fee but that’s a load of crap as u look on ur policy documents a and if I it’s cancelled with in 14 days there is only a £25 fee so where r they gettin 75 from… also look them up they are an insurance company for foreigners that just moved to the uk.. PLEASE EVERYONE DONT ISE THEM THEY WILL TAKE UR MONEY AND CANCEL IN A COUPLE OF DAYS Reviewed on: 31st August 2022

Terrible company to deal with

Cancelled my policy due to alleged fronting I’m 74 my named driver is 44! They have no proof other than an accusation. Fine but at least refund me! They won’t tell me how much they charging me for 7 days insurance and the want to bill me £75! For an accusation with no proof! TERRIBLE COMPANY AVOID AT ALL COSTS! Reviewed on: 30th August 2022

Best easy friendly

It came the cheapest for me on Confused.com. When setting up the insurance on line through marshmallow website, its quick easy and technological. All terms are quick and easy to understand, the way its all written and laid out. They are easily contactable online and super friendly. Reviewed on: 26th August 2022

Follow Beware - Marshmallow Insurance on Facebook

I have had the most awful experience, I have made a page and would appreciate people joining me and share your experiences and thoughts. possibly giving out advice to people who need help. from cancelled policy/claim to increased premiums and even filing a complaint. Search Beware Marshmallow Insurance on facebook to find it. Reviewed on: 22nd August 2022

Alternative products

Car Insurance
from Covea Insurance 1.42 from 14 reviews
Car Insurance
from ABC Insurance 3.80 from 3 reviews
Car Insurance
from Aviva 3.57 from 516 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub