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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.64

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Stay away, this company is scum

Don't use this company. My car was hit by a third party while parked at the roadside. It's going to be 2 weeks before I get a replacement vehicle. They could not care less about impacts to my life, lost earnings or stress. They don't know the meaning of customer service. Stay away if you have any sense. They are scum. There are hundreds of reviews on the below sites from customers who have had similar experiences to mine. I implore you to read them then switch insurer. reviews.io moneysavingexpert mamma 16/04/2022 Update After I posted this review that Marshmallow mob asked for my claim reference and my name, presumably with a view to investigate it. They have done NOTHING. Nice to see they've taken the time to respond on here. NOT! I am stuck here with no car, can't get to work, visit my brother in hospital or do errands to help my family. This is where you'll be if you use this disgusting company. STAY AWAY. Reviewed on: 16th April 2022

We was hit from behind by there policy holder

Friday 3. 15pm we was hit by there policy holder from behind so hard he couldn't open his bonnet, you can't phone this company its online chat only, the woman wasn't interested in the proof and wanted the policy holders version of events first, 3 hours later you was interested in talking to us, they wouldn't provide a courtesy till the spare parts was in the garage, there claims assessors only work Monday to Friday, they will not reimburse any out of pocket expenses, taxis my partner missing work, we was messed about from start to finish, Monday night 6.30pm they had done absolutely nothing for us, so we contacted our insurance A.A and with in 20 mins, they had sorted out a accredited garage for our make of car, had a courtesy car delivered to our next day, and arranged for our car to be repaired all free of charge, they charge the other company, Reviewed on: 9th April 2022

Avoid this. They made my life miserable

I moved UK from abroad, they ask me documents such a sort time, they didn’t even call me, just cancle my agreement. Now I have to pay more money then month ago… deeply regret that I choose this nonsense company… Reviewed on: 27th March 2022

Room for improvement

As a company that only operates via messenger, it would be appreciated that you respond quickly. In all honesty, I don't even know if its legal to operate a company this way. Communication is not a strong point for this company. Reviewed on: 23rd March 2022

Worst company ever

I have had my accident since 28th Feb and on the same day I made the claim. I have not received a courtesy car and noe one has come to collect my car. As this horrible company is only online they take hours to reply back. When i ask for updates they pass me through various companies. All i have heard is lies and excuses. The day i made the claim i told them that the other driver has a dashcam, which will prove that its the other drivers fault, it still took them till 7th March to submit a claim for the dashcam. I sent them photos of where and how the accident happened and still they are saying it s split decision, meaning i will need to pay for excess. I was told that i can pay for excess once my car has been fixed and just today they change theiir own words and are saying i will need to pay on the spot of car collection. The way this company works and all other companies partnered with them is soo horrible. I would advise not to use them. I'd rather pay more money but get better service. Reviewed on: 21st March 2022

Poor customer experience and wont provide a courtesy car

Poor customer service during a claim. They are impossible to get hold off. I am paying for a courtesy car however they are unable to provide one for me. It has been 3 months since the claim started and I am still yet to have a safe car to drive - they haven’t fixed or provided anything. Poor. Reviewed on: 18th March 2022

Please avoid at all cost.

I had a car insured with Marshmallow last year, the car was stolen, they found every excuse possible not pay out. They changed their policy documents constantly to suit their own objectives. I'm now down £2000, plus with a notice on my name that pushed other quotes through the roof. Reviewed on: 17th March 2022

Worst customer care facilities ever

I have just moved to the UK from NZ. It's been a waiting game getting official documents in order to prove address etc. After communication I had uploaded a document with a reply email confirming this and clearly stating "if we need anything else we will be in contact" this is also in the document tab on the app. I had no contact after that upload until I had an email saying my account is going to be cancelled. After 4 hours on the online chat (the only to communicate for customer care of any kind, I was told nothing could be done and I'm still being charged £75 cancellation fee. I have all emails, conversations etc but still "this decision is final" Essentially being charged for their incompetence not at all on me as I had other documents to hand ready to submit. I extremely do not recommend Marshmallow purely on their customer care ability (chat only and not direct with the team you need you speak with "customer happiness executives". If nothing else I've said deters you just don't based on their customer care facilities. Reviewed on: 11th March 2022

HORRIBLE EXPERIENCE

HORRIBLE EXPERIENCE OF MY LIFE WITH MARSHMALLOW. I did a claim one week ago as someone hit my car and run. I have the registration of the other vehicle whom wants to assume the fault for the accident but Marshmallow tells me this can take months to declare liability. They just take your money and when you need to make a claim the only thing they can, perhaps do, is collect your car to a storage. Then tell you that you'll only have a courtesy car when the car will go to the garage to repair, then the garage call you saying don't have availability to fix your car. Stressful, distress and a lot of anxiety it's what I've been feeling because of this huge fraud company. They simply don't act. There's not a direct line you an contact, just a chat where nobody never knows nothing. Stay away from this FRAUD. I will take further steps to take them to court! it's incredible how you can see, in different sites of reviews, about marshmallow Insurance, people complaining exactly about the same situation months ago and they still in the market making victims and destroying lives. Reviewed on: 11th March 2022

HORRIBLE EXPERIENCE

HORRIBLE, HORRIBLE EXPERIENCE WITH MARSHMALLOW. I did a claim one week ago as someone hit my car and run. I have the registration of the other vehicle whom wants to assume the fault for the accident but Marshmallow tells me this can take months to declare liability. They just take your money and when you need to make a claim the only thing they can, perhaps do, is collect your car to a storage. Then tell you that you'll only have a courtesy car when the car will go to the garage to repair, then the garage call you saying don't have availability to fix your car. Stressful, distress and a lot of anxiety it's what I've been feeling because of this huge fraud company. They simply don't act. There's not a direct line you an contact, just a chat where nobody never knows nothing. Stay away from this FRAUD. I will take further steps to take them to court! it's incredible how you can see, in different sites of reviews, about marshmallow Insurance, people complaining exactly about the same situation months ago and they still in the market making victims and destroying lives. Reviewed on: 11th March 2022

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Marshmallow: Car Insurance reviews

100% increase in 5 star reviews

33% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Marshmallow Car Insurance reviews (294)

After getting the insurance, they will ask all the d...

Stay away, this company is scum

We was hit from behind by there policy holder

Avoid this. They made my life miserable

Room for improvement

Worst company ever

Poor customer experience and wont provide a courtesy car

Please avoid at all cost.

Worst customer care facilities ever

HORRIBLE EXPERIENCE

HORRIBLE EXPERIENCE

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