Write a review

Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (304 reviews)

View other Marshmallow products

1.63

Based on 304 reviews, last reviewed 11th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Difficult company to depart from They renewed my policy without my consent. I signed up with another company at the time of my renewal because they were cheaper. Marshmallow’s renewal... Read more Reviewed on: 11th March 2025

Read all reviews See your review

About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (304)

Review of the Marshmallow, Car Insurance:

The live chat service dosent work

The live chat service dosent work properly, and when you do get through to someone they cant answer your question and inform you that the relevant department will be in touch in 48 hours. AVOID THIS COMPANY Reviewed on: 20th February 2025

Absolute frustration and disappointment

"Absolute frustration and disappointment. I do not recommend trusting their quotes, as they can get double after you pay, and they ask for fee to cancel it" I am extremely shocked with my experience today. I signed up for car insurance with Marshmallow. To get the quote, I said that I had a non-UK license and 8 years of NCD in another country. They did not ask for any document or proof of that. I thought this might not be something important then. I carried on, paid for the insurance, and then after an hour they sent me an email and asked for a proof. Regarding the nature of the insurance companies in my country, I am not able to provide such a document. Therefore, I asked for cancellation since their new quote was 50% more expensive. I did not accept the offer, they kept offering me lower and lower prices, until I was satisfied, and accepted the offer. Then they suddenly charged me with a ridiculously large amount for an "extra upfront" money, saying that someone else mentioned it in one of the offers above!! I really felt unsafe and I don't recommend sharing your bank details with these people. Therefore, I immediately asked for termination. Again, they CHARGED ME FOR ADMIN FEE!! 1- I paid for my previous insurance cancellation due to misleading quote from marshmallow. 2- I spend over 3 hours chatting with online agents, it was very slow and not helpful at all. 3- They charged me without asking my consent, and I really like to follow this up from a legal perspective. 4- They charged me for an admin fee, even though I believe they made the mistake of not asking for the documents before finalising the payments. If the account is not set up, there is no need to cancel it. if it is set up, there is no need to show "proof". Reviewed on: 14th May 2024

Well, I was worried alot about my payment deadline a...

Well, I was worried alot about my payment deadline as I knew I wouldn’t have been able to make a payment but I contacted the customer support and they without any extra hassles extended my deadline and I love the fact that it only took 10 mins to get it all done.Thanks to Lorenzo who took care of it. Reviewed on: 10th May 2024

You'll charge me £125?? Shameful Company.

During most of April, I was absent from work with glandular fever, not by choice, it can be very contagious, during this time I was obviously not earning money so when my paycheck came in I had to decide what would be paid and what wouldn't, obviously the mortgage and bills gets done, food shopping so my family doesn't starve and unfortunately car insurance took the hit. After contacting Marshmallow and asking them how I can proceed they have advised they require a payment by 20.05.2024 or they'll cancel my policy and charge me an extra £125 for the privilege. Sending over medical records or hospital admission paperwork means nothing. Save yourself the stress, no humility here at all. They can only give you another 20-day extension on a payment. When asked why I couldn't have another 9 days, so I can pay double next month, the response I got was 'The reason we cannot do this is we cannot push our customers into debt'. and what do you think you're doing giving a 20-day extension? A large majority of people only get paid once a month, Where exactly do you expect them to find the money within 20 days without putting them into debt? Absolutely disguising, the lack of empathy towards their customers when they're being honest and vulnerable only to push them further into a hole of panic and borrowing money. Absolutely shameful. If I could give zero stars I would. Reviewed on: 8th May 2024

BEWARE! Do not use! They Break The Law!

BEWARE! Do not use! They Break The Law! I came from a comparison website to marshmallow and clearly something in the tech messed up as my start date changed to 2 weeks in the future! Marshmallow did not inform me of this however until I had paid the deposit, and fully completed taking out the policy! I immediately got in touch with their customer support who said they cannot change start dates on policies and proceeded to state it was my fault and my only option was to live with it or cancel the policy, and that if I cancel they would charge me a £30 admin fee! BEWARE distance selling regulations are VERY clear that admin fees are not allowed to be charge in the first 14 days the only surcharges allows are transaction fees "It is important that surcharges can only consist of costs borne by the payee/trader for use of the payment method in question." so in that case as I used a debit card no more than 20p could be charged in fees! DO NOT USE! Reviewed on: 11th April 2024

I would not recommend this.

I would not recommend this.. if you sign up even by mistake and change your mind way before your policy starts - they would charge you £30 admin - this is separate from cancellation btw. Day light robbery. Reviewed on: 10th April 2024

Scammer company they cancel my police without any re...

Scammer company they cancel my police without any reason and also cut cancellation fee without any reason. They are fake only taking money of poor people hopefully God will distroy this company soon Because they do wrong with people and there is no contact number for customer service there is only chat option where the bulshit customer service don’t gove proper assistance. Don’t use this company for your insurance please Reviewed on: 3rd April 2024

Put a false claim on my record, doubled the price of...

Put a false claim on my record, doubled the price of my premium. Then said they would withdraw the claim but haven't and sank my new insurance policy with a different compny. Scammers. Avoid at all costs!! Reviewed on: 25th March 2024

They are really amazing people and very professional

They are really amazing people and very professional Reviewed on: 22nd March 2024

It’s completely satisfied service from marshmallow

It’s completely satisfied service from marshmallow Reviewed on: 18th March 2024

Scammer Company

I have one word to say all. Marshmallow insurance is Scammer. Avoid it. Reviewed on: 18th March 2024

Alternative products

Car Insurance
from Zenith Insurance 2.35 from 25 reviews
Car Insurance
from Ladies F1rst 2.14 from 4 reviews
Car Insurance
from Privilege 2.22 from 82 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub