Write a review

MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.19 (181 reviews)

View other MBNA products

2.76

Based on 181 reviews, last reviewed 21st Dec 2024

50% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

12%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

1

MBNA charges you interest rate even when you pay by... MBNA charges you interest rate even when you pay by direct debit your balance in full. Reviewed on: 21st December 2024

Read all reviews See your review

About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (181)

Review of the MBNA, Credit Card:

Avoid at all costs

advertise 18 months interest free credit card but small print says that is only on purchases made in first 60 days. Have been hit with huge interest. These guys are criminal. Reviewed on: 10th September 2024

Great card with long interest free period

Got this card due to the 26 month interest free period - this covers balance transfers and purchases, so will come in very handy for those bigger purchases. Reviewed on: 13th February 2017

Very unprofessional

Staff laugh at you constantly and tell you miss leading information Reviewed on: 12th February 2017

Easy to use but lacking in perks

Since buying out my Alliance & Leicester credit card years ago I actually feel that MBNA have improved the service. They don't hassle me with junk mail and they have recently extended the payment period which is great news if you are away on holiday or forget. They only downside is that they have stopped offering cashback on their Visa credit card. I can still earn cashback on my Amex card but many places will not accept Amex. This means I have lost a lot of cashback this year and at only 0.5% cashback it was not favourable in comparison to other providers anyway. Reviewed on: 6th February 2017

Great card

Very good experience. Easy to use and good online site to help you keep track of your spending. Points are earns as well which can be transferred into vouchers. Reviewed on: 1st January 2017

Good customer advisors

I have spoken to the advisors a number of times to resolve problems with my account. They are always friendly and help me out when I need them. They also helped prevent fraud on my account. Reviewed on: 24th December 2016

Customer service win

MBNA are great, the customer service is always good, and it's so easy to use Reviewed on: 19th December 2016

AWFUL

Just awful customer service and they spin you a pack of lies! like when I had to make an urgent payment they said I could pay at the coop , and laughed. You can only pay at the coop if you have an account. Also I had to use recorded postage as they would constantly lie they never received my cheque..... when I used recorded postage I had to make one complaint on the default charges and got my money back... Then had no more default charges since !!! Id would tell any one to use them with caution! Reviewed on: 7th December 2016

Average

Very average. High interest rates, no perks. I try not to use this card really. Reviewed on: 6th December 2016

OK

I pay it off every month, nothing good or bad, so it's OK, nothing more. Reviewed on: 30th November 2016

Worst of the worst

This organisation is the worst of the worst. You have to go through a long process to speak to customer services, then when you do speak to them they are clueless! I think the only training they've probably had is to deceive because when it comes to maths they are THICK..If you get to talk to a senior manager it's a total waste of time because when they are put into a corner they tell you the conversation has to end and this happened to me on every occasion because I'd asked for a truthful answer to my question which they would not give me . DONT BE FOOLED BY SOME OF THE PEOPLES EXPERIANCE ON THIS SIGHT AS I CAN TELL YOU ALL THE STAFF WILL BE SUBMITTING REVIEWS BECAUSE THATS HOW TWISTED THE MANAGEMENT IS . They will deceive you to suit themselves believe me.. Reviewed on: 25th October 2016

Do you have a different MBNA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

MBNA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub