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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.21 (180 reviews)

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2.77

Based on 180 reviews, last reviewed 16th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

12%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

2

My Top 10 Ranked Clueless Online Banking Platforms In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports o... Read more Reviewed on: 16th December 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (180)

Review of the MBNA, Credit Card:

My Top 10 Ranked Clueless Online Banking Platforms

In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports of incorrect balances sent to credit reporting agencies, which can severely affect your credit score, particularly during a mortgage application. Moreover, getting anything resolved was nearly impossible, regardless of how many times I reached out to them. Ultimately, nothing was accomplished despite their promises. Big dissapoinment. Reviewed on: 16th December 2024

Not very flexible

Could be better in support provided to customers especially during the pandemic. Reviewed on: 16th August 2021

Shockingly Horrid customer service agent.

I had a shocking experience with a HORRIBLE CSR agent. On Tuesday 29th of June 2021 at 11:45pm, An angry woman took my call, and when she realized she didn't have the answer to what I was looking for, she started yelling on the phone like she was fighting in a street war!!She then proceeded to hang up. I asked for something to be done and to speak with a manager and they told me I have to wait 3-5 business days. Imagine a CSR in a financial institution behaving like an animal and the company as a whole is this calm about it. I wish I recorded the conversation when I realized she was being hostile. You can only understand how unprofessional and disgusting it was only if you hear it. I do not want to let this slide as I am still in disbelief that they can hire actual lunatics to provide financial assistance to the public. Reviewed on: 30th June 2021

Great credit card

Been with MBNA for a number of years and they offer good choice of credit cards, good customer service, good reward cards, easy to u derstand statements, good online services and always easy to excess customer support if needed. Reviewed on: 24th June 2021

No fee

Great card for going abroad. No fee for taking money(euros) out of cash machines & only 7.5% interest if you cant pay on time which I always can, so no fees for me . Brilliant Reviewed on: 16th June 2021

Non accomadating

not impressed. It appears that covid provides a reason for them to restrict the option of a lower interest rate to long term customers/ Reviewed on: 1st June 2021

problem problem....

Cannot connect to their web site, they chage my Id... Why ? So calling them calling them again, then the next day it don't work, so calling again... Reviewed on: 27th May 2021

Great 0% card

Activated a 0% balance transfer card to help with bills, this has been a massive help and service has always been helpful and easy. Reviewed on: 16th April 2021

MBNA is a Terrible company

MBNA is a terrible credit card company in Canada. Worst customer service. Arrogant and deceitful. Known to reduce credit limits without any warning or reason even with stellar credit. MBNA / TD executive complaint office hide and justify their actions with lies. GreadyRates, MoneySense, Ratehub and others like getting their big cut to sell MBNA / TD products. Thank before you hitting that apply button for these cards. Reviewed on: 15th April 2021

Brilliant rates and usability

MBNA have provided me with brilliant rates, much better than their competitors. Their app is very easy to use, allowing for seamless user experience. Reviewed on: 7th April 2021

Very impressed

Really impressed with the customer service I have received Reviewed on: 20th February 2021

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