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MBNA: Purchase credit cards reviews

Name: Purchase credit cards
Rating: 3.16 (196 reviews)

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2.76

Based on 196 reviews, last reviewed 20th Aug 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

40%

12%

37%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Security team super disorganized/rude. Avoid this cc. If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 ... Read more Reviewed on: 20th August 2025

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About this product

MBNA purchase credit cards are designed for everyday spending.

You can check your balance, review transactions, make payments, request transfers and lots more on your computer, phone or tablet. You’ll get paperless statements for your MBNA purchase credit cards.

MBNA purchase credit card reviews help you find out what it’s really like to be a customer. If you’ve used MBNA before, you can also leave a review and share your experience.

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MBNA Purchase credit cards reviews (196)

Deliberate Deception

In my honest opinion MBNA use deliberate deception in order to try and persuade new customers to sign up for their best credit card which offers balance transfers at zero interest for 33 months with a fee of 2.69%. But when you apply, even with a very good credit score, you receive paperwork showing the term is only for 14 months and the fee is 3.49%. This sharp practice tantamounts to deliberate deception in my book. If this is an example of how they operate then I recommend you avoid them. You know "The Rule of Thumb" if the deal looks too good to be true then it's very likely to be "UNTRUE". But the point I'm making is can MBNA be trusted in any aspect in banking......".I rest my case" Reviewed on: 18th February 2022

Thanks Omar!

Had a great call with a member of staff from the Money transfer team called Omar. Really clear and helpful! - thank you! Reviewed on: 11th February 2022

Excellent customer service

Today I activate my card . I called them. Parth knows his job and treated me like a VIP client compare to many other banks. He helped me a lot to understand everything completely. Reviewed on: 5th February 2022

A great company!

Have always received excellent service from their customer service representatives. Any queries I've had have always been dealt with extremely efficiently and with respect and courtesy. Reviewed on: 25th January 2022

Friendly and efficient

Very easy to use service, no hassle Reviewed on: 21st January 2022

Awful awful awful

Do not use them! Honestly the worst credit lender I’ve ever used . They cancelled my directed debit for no reason and charged me £50 for the privilege even after speaking to someone in yeh phone who said there was a mistake and I wouldn’t be charged . Checked my statements today’s and there’s the charge! They also will not let me pay my bills. It refuses my card payments saying. My bank declined it . Spoke to my bank who said that MBNA are trying to use the wrong details for me … I’m legit putting in my correct ones so what is going on?? Tried complaining but there complaints button on the website takes you around and around in circles. Absolutely sham Reviewed on: 26th October 2021

Thank you very fucking much for closing my credit card of few years for a non-payment of 8 dollars

And jeopardising my credit history too. Right after I paid off in full thousands of dollars 6 months ago. Never again and will spread the word of how non-supportive you were during COVID times. Fuckers. Reviewed on: 15th October 2021

Not very flexible

Could be better in support provided to customers especially during the pandemic. Reviewed on: 16th August 2021

Shockingly Horrid customer service agent.

I had a shocking experience with a HORRIBLE CSR agent. On Tuesday 29th of June 2021 at 11:45pm, An angry woman took my call, and when she realized she didn't have the answer to what I was looking for, she started yelling on the phone like she was fighting in a street war!!She then proceeded to hang up. I asked for something to be done and to speak with a manager and they told me I have to wait 3-5 business days. Imagine a CSR in a financial institution behaving like an animal and the company as a whole is this calm about it. I wish I recorded the conversation when I realized she was being hostile. You can only understand how unprofessional and disgusting it was only if you hear it. I do not want to let this slide as I am still in disbelief that they can hire actual lunatics to provide financial assistance to the public. Reviewed on: 30th June 2021

Great credit card

Been with MBNA for a number of years and they offer good choice of credit cards, good customer service, good reward cards, easy to u derstand statements, good online services and always easy to excess customer support if needed. Reviewed on: 24th June 2021

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