Write a review

MBNA: Purchase credit cards reviews

Name: Purchase credit cards
Rating: 3.17 (195 reviews)

View other MBNA products

2.78

Based on 195 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

I rang customer service to report a scam that I had... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on soci... Read more Reviewed on: 28th June 2025

Read all reviews Write a review

About this product

MBNA purchase credit cards are designed for everyday spending.

You can check your balance, review transactions, make payments, request transfers and lots more on your computer, phone or tablet. You’ll get paperless statements for your MBNA purchase credit cards.

MBNA purchase credit card reviews help you find out what it’s really like to be a customer. If you’ve used MBNA before, you can also leave a review and share your experience.

Review MBNA: Purchase credit cards now

Help others make smarter decisions by sharing your own experience.

Write a review

MBNA Purchase credit cards reviews (195)

Thanks Omar!

Had a great call with a member of staff from the Money transfer team called Omar. Really clear and helpful! - thank you! Reviewed on: 11th February 2022

Excellent customer service

Today I activate my card . I called them. Parth knows his job and treated me like a VIP client compare to many other banks. He helped me a lot to understand everything completely. Reviewed on: 5th February 2022

A great company!

Have always received excellent service from their customer service representatives. Any queries I've had have always been dealt with extremely efficiently and with respect and courtesy. Reviewed on: 25th January 2022

Friendly and efficient

Very easy to use service, no hassle Reviewed on: 21st January 2022

Awful awful awful

Do not use them! Honestly the worst credit lender I’ve ever used . They cancelled my directed debit for no reason and charged me £50 for the privilege even after speaking to someone in yeh phone who said there was a mistake and I wouldn’t be charged . Checked my statements today’s and there’s the charge! They also will not let me pay my bills. It refuses my card payments saying. My bank declined it . Spoke to my bank who said that MBNA are trying to use the wrong details for me … I’m legit putting in my correct ones so what is going on?? Tried complaining but there complaints button on the website takes you around and around in circles. Absolutely sham Reviewed on: 26th October 2021

Thank you very fucking much for closing my credit card of few years for a non-payment of 8 dollars

And jeopardising my credit history too. Right after I paid off in full thousands of dollars 6 months ago. Never again and will spread the word of how non-supportive you were during COVID times. Fuckers. Reviewed on: 15th October 2021

Not very flexible

Could be better in support provided to customers especially during the pandemic. Reviewed on: 16th August 2021

Shockingly Horrid customer service agent.

I had a shocking experience with a HORRIBLE CSR agent. On Tuesday 29th of June 2021 at 11:45pm, An angry woman took my call, and when she realized she didn't have the answer to what I was looking for, she started yelling on the phone like she was fighting in a street war!!She then proceeded to hang up. I asked for something to be done and to speak with a manager and they told me I have to wait 3-5 business days. Imagine a CSR in a financial institution behaving like an animal and the company as a whole is this calm about it. I wish I recorded the conversation when I realized she was being hostile. You can only understand how unprofessional and disgusting it was only if you hear it. I do not want to let this slide as I am still in disbelief that they can hire actual lunatics to provide financial assistance to the public. Reviewed on: 30th June 2021

Great credit card

Been with MBNA for a number of years and they offer good choice of credit cards, good customer service, good reward cards, easy to u derstand statements, good online services and always easy to excess customer support if needed. Reviewed on: 24th June 2021

No fee

Great card for going abroad. No fee for taking money(euros) out of cash machines & only 7.5% interest if you cant pay on time which I always can, so no fees for me . Brilliant Reviewed on: 16th June 2021

Do you have a different MBNA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit Card
from Bank of China (UK) 5.00 from 2 reviews
Classic Credit Card
from Capital One 4.04 from 283 reviews
Overpay
from Incredible 4.60 from 5 reviews

Want to see more from MBNA?

Football Credit Cards
from MBNA 5.00 from 1 reviews
Platinum Credit Card
from MBNA 4.90 from 13 reviews
5 Credit Card
from MBNA 4.57 from 13 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub