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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.18 (194 reviews)

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2.79

Based on 194 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Hard Work to get problems resolved. Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the... Read more Reviewed on: 11th June 2025

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MBNA Credit Card reviews (194)

Brilliant Credit Card

I use MBNA credit card mainly for balance transfers. It’s quick, easy, and they always remind me to stay focused and to keep track of my finances. There monthly offers are great too to stay in control of your spendings. Reviewed on: 8th July 2022

Awful. Avoid at all costs.

Terrible customer service. Call handlers don’t seem to have a clue, you get passed from one person to another all clueless. They have caused me significant damage to my credit record when it could have been avoided. Reviewed on: 8th July 2022

Customer support in non existent, they should not be in this business

Customer service is a joke. Their agents will put you on hold and never come back to you if they do not know how to answer your questions or can't find solution to your problem. Reviewed on: 21st June 2022

Terrible customer service

Agent just hanged up on me, wait times are ridiculous. Incompetence is striving Reviewed on: 10th June 2022

What a shit show. DO NOT USE

Never ending hold cues and service that doesent do what they promise! Reviewed on: 7th June 2022

Non-professional and impolite people in the call center for customer service!

Non professional and impolite people in call center for customer assistance! Reviewed on: 14th April 2022

Easy to use, regular offers

App is easy to use and can pay straight from my bank I regularly get balance transfer offers which helps managing balances on other cards Reviewed on: 11th March 2022

F wally from the fraud department. Guy is a crook and a parasite to the world for what he does.

MBNA is the worst brand, AVOID THEM AN ALL THEIR SISTER COMPANIES Reviewed on: 2nd March 2022

Deliberate Deception

In my honest opinion MBNA use deliberate deception in order to try and persuade new customers to sign up for their best credit card which offers balance transfers at zero interest for 33 months with a fee of 2.69%. But when you apply, even with a very good credit score, you receive paperwork showing the term is only for 14 months and the fee is 3.49%. This sharp practice tantamounts to deliberate deception in my book. If this is an example of how they operate then I recommend you avoid them. You know "The Rule of Thumb" if the deal looks too good to be true then it's very likely to be "UNTRUE". But the point I'm making is can MBNA be trusted in any aspect in banking......".I rest my case" Reviewed on: 18th February 2022

Thanks Omar!

Had a great call with a member of staff from the Money transfer team called Omar. Really clear and helpful! - thank you! Reviewed on: 11th February 2022

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