Write a review

MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.22 (178 reviews)

View other MBNA products

2.82

Based on 178 reviews, last reviewed 1st Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

43%

12%

35%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

1

Scammers Scam. Unbelievable such a dishonest company is allowed to exist in the UK. Reviewed on: 2nd October 2024

Read all reviews Write a review

About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

Review MBNA: Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

MBNA Credit Card reviews (178)

Shockingly Horrid customer service agent.

I had a shocking experience with a HORRIBLE CSR agent. On Tuesday 29th of June 2021 at 11:45pm, An angry woman took my call, and when she realized she didn't have the answer to what I was looking for, she started yelling on the phone like she was fighting in a street war!!She then proceeded to hang up. I asked for something to be done and to speak with a manager and they told me I have to wait 3-5 business days. Imagine a CSR in a financial institution behaving like an animal and the company as a whole is this calm about it. I wish I recorded the conversation when I realized she was being hostile. You can only understand how unprofessional and disgusting it was only if you hear it. I do not want to let this slide as I am still in disbelief that they can hire actual lunatics to provide financial assistance to the public. Reviewed on: 30th June 2021

Great credit card

Been with MBNA for a number of years and they offer good choice of credit cards, good customer service, good reward cards, easy to u derstand statements, good online services and always easy to excess customer support if needed. Reviewed on: 24th June 2021

No fee

Great card for going abroad. No fee for taking money(euros) out of cash machines & only 7.5% interest if you cant pay on time which I always can, so no fees for me . Brilliant Reviewed on: 16th June 2021

Non accomadating

not impressed. It appears that covid provides a reason for them to restrict the option of a lower interest rate to long term customers/ Reviewed on: 1st June 2021

problem problem....

Cannot connect to their web site, they chage my Id... Why ? So calling them calling them again, then the next day it don't work, so calling again... Reviewed on: 27th May 2021

Great 0% card

Activated a 0% balance transfer card to help with bills, this has been a massive help and service has always been helpful and easy. Reviewed on: 16th April 2021

MBNA is a Terrible company

MBNA is a terrible credit card company in Canada. Worst customer service. Arrogant and deceitful. Known to reduce credit limits without any warning or reason even with stellar credit. MBNA / TD executive complaint office hide and justify their actions with lies. GreadyRates, MoneySense, Ratehub and others like getting their big cut to sell MBNA / TD products. Thank before you hitting that apply button for these cards. Reviewed on: 15th April 2021

Brilliant rates and usability

MBNA have provided me with brilliant rates, much better than their competitors. Their app is very easy to use, allowing for seamless user experience. Reviewed on: 7th April 2021

Very impressed

Really impressed with the customer service I have received Reviewed on: 20th February 2021

Bad service and misleading offers

Really bad experience with setting it up in the first place. Took a card with balance transfer and cash transfer 0% offers. The cash transfer was 12 months free. Over the course of 12 months more than paid that balance, but they'd assigned every payment to the debt with the longer interest free period. Terrible customer service and far from treating customers fairly. Reviewed on: 13th February 2021

Do you have a different MBNA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

MBNA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub