Need to get act together

no response from online points redemption after several attempts... Read more

no response from online points redemption after several attempts
After making phone call was advised by recorded message that due to technical fault was unable to redeem points online or by phone ie. no way to redeem points! Eventually placed order on line several days later and received confirmation that delivery would be by email (in 10 minutes). Well one hour later NOTHING!! I am off to bed and my long standing relationship with Barclaycard is at an end. Thanks for messing a 77year old about.

Reviewed on 30th November 2021

Carl Magnusson

Website doesn't work

A nice idea for a rewards card, but I have stacked up points which I am unable to use as the website has been 'under maintenance' for weeks now. Before this, all e-vouchers were 'out of stock'. I tried speaking to someone on the Barclays chat app who... Read more

A nice idea for a rewards card, but I have stacked up points which I am unable to use as the website has been 'under maintenance' for weeks now. Before this, all e-vouchers were 'out of stock'. I tried speaking to someone on the Barclays chat app who was less than useless and barely took my complaint into account, let alone let me know when it would be back up and working. Very disappointing.

Reviewed on 26th November 2021

BB

It's a scam

The Barclaycard Freedom Rewards website to redeem points for vouchers has been down for the past three days. What a surprise, when people want to maximise their points by redeeming them to use during Black Friday sales. Also, before the site went... Read more

The Barclaycard Freedom Rewards website to redeem points for vouchers has been down for the past three days. What a surprise, when people want to maximise their points by redeeming them to use during Black Friday sales. Also, before the site went down, the GBP50 Currys e-voucher was 'out of stock'. How on earth can an e-voucher be out of stock?!? Just a con to prevent people maximising their rewards. Barclaycard Freedom Rewards should be scrapped and people should choose a card from another provider that gives fairer rewards.

Reviewed on 25th November 2021

Graham

Ridiculous wait for electronic voucher

Received an email informing me some points were about to expire so shopped for an electronic Argos voucher - says delivery within 10 minutes - received another email stating because of high demand this could take 48 hours!! How can they justify this... Read more

Received an email informing me some points were about to expire so shopped for an electronic Argos voucher - says delivery within 10 minutes - received another email stating because of high demand this could take 48 hours!! How can they justify this huge disparity for an electronically delivered voucher, there's certainly no warning on their website. It will likely arrive when the item in Argos is out of stock . . .disappointing.
Probably another reason to switch to MC now Amazon won't be accepting visa payments after Jan 19th!!

Reviewed on 20th November 2021

Jacqui Wildridge

Great Service

Easy to apply for, great service, and rewards

Reviewed on 14th June 2021

JamieC

Out of Stock?!

Tried to redeem Freedom Points into Amazon vouchers. Out of Stock, apparently. Why's that then? How is that even possible. Am I asking for an actual physical thing? No...just an email with a code on. Typical shoddy customer service.

Reviewed on 12th December 2020

Llewon

Great customer service

No hidden charge, great customer service and responsible lending

Reviewed on 3rd June 2020

Georgia

Great!

Really good app, lots of things to aim towards, informative about your account and easy payments!

Reviewed on 5th February 2020

JM

Less offers to choose from

I redeem 50-100 pounds worth of points about twice a year and am ready to do so again but it seems there are a lot less offers to choose from and many are sold out. Offers that are available are not of interest to me so it appears the value is... Read more

I redeem 50-100 pounds worth of points about twice a year and am ready to do so again but it seems there are a lot less offers to choose from and many are sold out. Offers that are available are not of interest to me so it appears the value is diminishing.

Reviewed on 19th December 2019

Harold Krop

Very easy to use

Online support, easy to see balance, easy to use

Reviewed on 6th June 2019

Katie

Good for short term cash

Never had any problem and free points love it

Reviewed on 27th January 2019

Muhammad Ehsan

wonderful app

i would use barclaycard above all other to have the use of the intuitive app

Reviewed on 21st January 2019

clare cropp

Rewards that work

The point really do add up with this card. Even in less than a year I added up over £50 worth of point to spend in M&S and Pizza Express

Reviewed on 13th January 2019

Mark T

Best provider

Freedoms points credit card is the best credit card available.

Reviewed on 25th December 2018

Janak

Best time ever!

All the setting are gratefull to use and the pay points are a Good Too.

Reviewed on 17th December 2018

Jakub G

10

High level of service and Helpful very secure

Reviewed on 11th December 2018

Abdiaziz

Was brilliant

I had one it was brilliant and would definitely recommend it

Reviewed on 7th December 2018

Chavez

Great customer service

My bank Barclays help me with my finances. I never need to worry.

Reviewed on 7th December 2018

Helen Griffiths

Easy

My Barclaycard is very easy to use and I can make Repayments to my card on line at any time , this is very convenient, love it.

Reviewed on 7th December 2018

Frederick

Freedom rewards useless

Saved up until my rewards total was £85. Wanted a vacuum cleaner which was on a great price at Amazon. Couldn't redeem my Amazon points as vouchers were 'OUT OF STOCK! - available soon'!! After checking daily I eventually rang Freedom rewards and was ... Read more

Saved up until my rewards total was £85. Wanted a vacuum cleaner which was on a great price at Amazon. Couldn't redeem my Amazon points as vouchers were 'OUT OF STOCK! - available soon'!! After checking daily I eventually rang Freedom rewards and was told vouchers would be back in stock in 5 days time. Checked on Amazon the next day only to find the offer had gone so it was pointless redeeming the reward points as I had lost out on the good deal! Same thing applied with Lakeland who had the same offer but guess what vouchers OUT OF STOCK. So I've lost out on a saving of £60. Surely you should be able to redeem your points when it is convenient to you

Reviewed on 28th November 2018

Beth