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MCE Insurance: Motorbike reviews

Name: Motorbike
Rating: 1.42 (74 reviews)

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1.39

Based on 74 reviews, last reviewed 13th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

4 star

89%

Latest highest rating:

5

Bike insurance Good customer service and easy to use Reviewed on: 30th August 2023

Latest lowest rating:

1

Good riddance to these lowlife Worst company ever. Now in the toilet where it belongs. Hope their leadership team can never be allowed backin to the industry. Reviewed on: 13th January 2024

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About this product

Our MCE Insurance Motorbike reviews can help you to find out what life as a MCE Insurance customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

MCE Insurance Motorbike reviews (74)

Review of the MCE Insurance, Motorbike:

Watch their ADMIN fees

Having already had my MCE insurance I stupidly went back to them. When I went to them to change my address, they charged me £75 ADMIN fee. My bike insurance was only £148 per year so this admin fee is over 50% of my annual fee! (Admin only) After raising my concerns with their management they refused to listen. Steer clear of MCE and their hidden changes!! Total robbers!! Reviewed on: 16th August 2022

MCE legally rob you

I bought mce bike ins 2 weeks before my current bike ins ran out. My bike broke down the next day so I decided to cancel the mce ins which wasn’t due to start for 2 weeks. I was charged £50 because they said the policy had to start before I could cancel. They refunded me the balance minus £50 a few days later , a good week before the policy was due to start. Complete scam. Don’t ever use MCE !!!! Reviewed on: 28th July 2021

If i could give them a zero I would

If i could give them a zero I would. Absolutely fine until you need to contact them. cannot get through to them to change my vehicle over, when I did get through I got hung up on. Just the worst. Reviewed on: 26th July 2021

if I could give it 0 stars I would

this company is the worst I have been with expensive and rude customer services 30 pound charge even if you ring up an hour after they supposedly tried to take the payment stay clear Reviewed on: 16th July 2021

Avoid at all cost.

Be prepared to wait at least 45 mins on line to renew, can’t renew on line, telesales folk unhelpful and rude. After research I found a policy with Carole Nash at £40 less. If you are looking for good service then steer well clear Reviewed on: 15th July 2021

Avoid at all cost

High exit fees. Terrible customer service. You'll have to wait for hours to get the information you need. Upon signing up on their website, I purchased motorcycle insurance and nowhere did they ask about a CBT test. Next thing I know, they call me 5 days later. Saying, "Since you don't have a CBT test, and we require that we have to cancel your insurance". Fair enough I said. I didn't realise I have to have that because you don't have it on your website. But you do what you've got to do. So what they did was charge me £97.07. £75 cancellation fee +22.07 for the 5 days my insurance was " active" not only that, I've spent over 3 hours on the phone explaining that it's not fair for them to cancel my insurance because of a misunderstanding on their website and charge me for it. But they said yeah, it is in the terms and conditions, so suck it up. Reviewed on: 13th July 2021

Scam artists at work.

I bought an insurance policy with MCE last month. Agreed to pay the monthly instalment plan. The first payment to be taken was blocked by my stupid bank (only £68.25 - not anything major like £68k). On the same day I called MCE to make the payment, no one will answer the phone. The next day I called and they charge an extra £30 admin fee because my card was declined by my bank. This is not my fault. This is not MCE's fault. But MCE punished me by charging me this extra money. The money isn't the issue, it's the fact that they won't budge on this. Next year when it comes to renew the policy, MCE have lost a customer. Yes they charged me the extra £30 but they won't be selling me anything else in the future. Avoid these people. EditDelete Share Reviewed on: 21st June 2021

If I could choose 0 stars...I would!

Avoid MCE at all costs!! Excess charges are way too high. Cancellation fees are stupidly high. Staff are rude, smug and ignorant. There are plenty of other, better companies to use. Initial prices might be competitive, but come accident or cancellation time...you will be STUNG!! Reviewed on: 17th June 2021

Always prefer to insure with MCE

Always prefer to insure with MCE nice and easy and good prices. One thing let the side down this time though, the telephone line was a bit dodgy and the guy had a very heavy accent which made things hard to understand. But we got sorted and I'm happy to be insured for another year for a great price. Reviewed on: 15th June 2021

Good value

Simple. Fast. And offered the cheapest insurance as a first time motorcycle rider on a bigger bike. Reviewed on: 15th June 2021

Scripted robots

Moved switchboards, since then, backwards.. new customer service know nothing about bikes and when you ask qhestions thats not on their script, they stutter and still try push to get the sale.. shocking bunch of people.. been with mce for a while no problem but since the switch, its been crapppppp Reviewed on: 11th June 2021