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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.75

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Metro Bank Business Banking reviews (2236)

Review of the Metro Bank, Business Banking:

Appalling Treatment From This Bank !

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team ! After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again. The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account! Metro Bank - No wonder your shares have recently plunged to all-time lows! Reviewed on: 11th May 2019

A bank that truly care about the needs of people.

I have been with Metro Bank for over five years. Banking with them is easy because real people in their branches are always ready to listen and help when you need help. Reviewed on: 10th April 2023

Happy to recommend Metro Bank

We have always found Metro Bank to be very friendly, professional, helpful and flexible. They have always met our banking needs to the highest standards Reviewed on: 10th April 2023

Great Service

Banked with Metro for over 5 years now. Great mobile app, very helpful if you go into a branch and you can get to speak to someone on the phone! Very Happy and would recommend without hesitation. Reviewed on: 10th April 2023

1st Year Set up for new business

I have now been in business for just over 12 months - it was very easy and quick to set up my business account. I had a couple of face to face meetings right at the beginning and from then onwards my account has been ticking over nicely. The banking App has ben safe and secure and easy to use. I have recommended you to one of my colleagues and he is happy with the set up. Thank you Metro Bank Reviewed on: 10th April 2023

Best bank

Easy to use the app, great customer service. It was so easy to open my business bank account. I already recommend this bank to other business owners. Reviewed on: 10th April 2023

Fantastic service at edgware branch

I have recently started using metro bank and I am so impressed by the service and professionalism of the staff I encountered at the Edgware branch . Reviewed on: 9th April 2023

Excellent Service

Always a pleasure to deal with and very helpful staff Reviewed on: 9th April 2023

Metro Business Account

Best Bank in the country by a mile. Open 7 days a week with great customer services. Reviewed on: 9th April 2023

Best

Yah best. Hncgfdddgggfgvftgdrg Reviewed on: 8th April 2023

Opening hours

Excellent service and open 7 days a week and until 7 pm that’s amazing we can finish our business and do the banking work after work it’s so convenient and Staf are very friendly also they gave pet food and water for our pets truly amazing Reviewed on: 7th April 2023

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