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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.75

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Metro Bank Business Banking reviews (2236)

Review of the Metro Bank, Business Banking:

Appalling Treatment From This Bank !

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team ! After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again. The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account! Metro Bank - No wonder your shares have recently plunged to all-time lows! Reviewed on: 11th May 2019

Great customer service. Easy online banking.

The staff at Metro Bank were very helpful and thorough when I opened my business account. The online banking is easy to navigate and feels very secure. Extremely friendly and efficient service in my local branch. It’s nice to know I can get in person assistance and support. Reviewed on: 7th April 2023

Customer Friendly Service

I was hesitant is signing up Metro because as an over 70’s was more familiar with traditional banking systems. However, as a supporter of digital technology, got online and within half and hour I had my Business account. No hassle, efficient and effective service. I found customer service very respectful and helpful. Since opening my account I have recommended two businesses to open a Metro account, which they did. Reviewed on: 7th April 2023

Excellent

Good customer service and friendly environment the staffs are professional and well experienced so I will highly recommend metro bank to my friends and family. Reviewed on: 7th April 2023

Highly recommended

Very good banking app. Have used their services really easily to run a club account. Reviewed on: 6th April 2023

Easy to do busines

Best services I experienced and very Helpful staff. Reviewed on: 6th April 2023

Banking with Metro Bank

I finally found a bank where individuals interact with customers and not, as in almost all other banks, boring voice programs can never solve the problems. Reviewed on: 6th April 2023

Open when I need them.

Always helpful when I go into the branch, and with a smiling face! Reviewed on: 6th April 2023

Ample Solutions

Great customer service and very easy to use Banking Reviewed on: 6th April 2023

Best bank that I deal with

I have 5 banks accounts (mix of business and personal) and I can honestly say that Metro banks is streets ahead of the competition. For one you can actually speak to an actual person at Metro bank, something that is a rare commodity these days. Their online banking system is also very easy to use and looks as if it has been developed in conjunction with real people's input., Very pleased to be a Metro Bank customer. Reviewed on: 6th April 2023

Support for small community groups

As a local voluntary community group of older people, based in Oxford, we get excellent service through the Oxford Branch of Metro Bank. Our treasurer does not do online banking and can easily get relevant iformation and printouts from thr friendly staff in this Branch. Reviewed on: 6th April 2023

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