Write a review

Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (228 reviews)

View other Monmouthshire Building Society products

4.82

Based on 228 reviews, last reviewed 21st Jun 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great, personalised experience. Great, personalised experience. The process is straightforward, with minimal paperwork and a common sense approach. I particularly like that I do not ... Read more Reviewed on: 21st June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

Visit provider site Read all reviews See your review

About this product

Monmouthshire Building Society Mortgages reviews (228)

Review of the Monmouthshire Building Society, Mortgages:

Jamie was extremely helpful, and patient

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined Reviewed on: 23rd October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are happy to hear that you had a positive experience. Your feedback will be shared with Jamie. Response date: 23rd October 2024

Excellent service experienced from MBS Advisor.

Got in touch to renegotiate my mortgage which ends shortly and promptly arranged telephone appointments for next week. I spoke to Mr Wayne Donovan at the Newport office who was most helpful, polite and courteous. Our conversation was followed up promptly with information on what to expect during my future meeting and relevant information l would require to have at hand. Concise information and excellent information and help from Mr Donovan. 5* service. Reviewed on: 19th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Wayne. Response date: 22nd July 2024

Amazing customer service

Michelle has gone above and beyond and I can't thank her enough for all her help! Definitely recommend. Reviewed on: 15th July 2024

I really like how much you value your customers.

I really like how much you value your customers. Michelle gave me excellent advice - thank you. I do find your online system slow and difficult to use. For example, if I transfer savings it can take days to show on my account whereas with other saving accounts you can instantly access and transfer money and see it in real time. Reviewed on: 9th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Michelle and your valuable feedback will be used to help improve our services and member experience. Response date: 10th July 2024

Olly was very clear and very helpful with all our ne...

Olly was very clear and very helpful with all our needs Reviewed on: 5th July 2024

Having a single point of contact

i like the fact i dealt with one person throughout the renewal of my mortgage; that person (Michelle) gave excellent advice and took time to understand my circumstances and advise on the relevant products Reviewed on: 30th June 2024

Absolutely unacceptable!

Absolutely unacceptable! I arranged a call with a mortgage advisor, clearly stating my overseas location and need for a phone number for the appointment. The call handler acknowledged this, yet the mortgage advisor didn't bother to respond to any of my emails, completely wasting my time. This lack of professionalism is utterly disappointing. They should have at least had the courtesy to acknowledge my emails. Don't bother with these so-called professionals. Reviewed on: 22nd June 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We will use your feedback to help improve our services and member experience. We will arrange for your adviser to contact you. Response date: 24th June 2024

Thanks to Leon, we were able to get a mortgage for o...

Thanks to Leon, we were able to get a mortgage for our new home after being let down on three occasions by a mortgage broker. Leon was professional, explained the process clearly and supported us during the application process. I wish we did a mortgage application weeks ago to save the drama! Reviewed on: 14th June 2024

Happy customer once again

Excellent service by Leon Jenkins from start to finish. Leon saved the day yet again, securing a mortgage for our new home. We have been with the Monmouthshire for 9 years and have always received the best, personalised service. Leon is a real asset to the company! Reviewed on: 14th June 2024

Olly Taki has been awesome.

Olly Taki has been awesome. Really hone out his way to understand us as customers and what is important to us whilst being a subject matter expert at the same time. Amazing service during what has been a tough few months. Thanks Olly. BIANCA & MAT Reviewed on: 6th June 2024

Excellent value & service from Monmouthshire mortgages

Monmouthshire have over numerous years now consistently provided us with excellent value Mortgages and always with staff who are all very helpful and friendly. Many thanks to Mortgage advisor Jamie Warburton for the professional, friendly and efficient service he has also provided, in arranging our follow on mortgage. Very impressed with Monmouthshire Building Society overall- thankyou! Reviewed on: 15th May 2024

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Yorkshire Bank 3.00 from 1 reviews
Mortgages
from Generation Home 5.00 from 1 reviews
Mortgages
from Moneybox app 4.98 from 76 reviews

Want to see more from Monmouthshire Building Society?

Savings
from Monmouthshire Building Society 4.91 from 2053 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub