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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (262 reviews)

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4.79

Based on 262 reviews, last reviewed 10th Dec 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Leon Jenkins has helped us with a few mortgage renew... Leon Jenkins has helped us with a few mortgage renewals, he is always so helpful and knowledgeable. Nothing is ever too much trouble and explains thin... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (262)

Be open to advice

As retired Corporate bankers Ian and I thought we knew all that we needed to about mortgages but we were wrong!! Anita was extremely knowledgeable and helpful in explaining why we were able to fix the rate for a longer term than we had expected and the amount we can repay early without penalty. Both of these have resulted in a far better outcome for us than we had hoped for. Reviewed on: 13th October 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it's great to hear that your experience with Anita has resulted in a better outcome than you hoped for. We'll share your feedback with Anita. Response date: 13th October 2025

Exceptional Service

Anita, who handled our mortgage was exceptional. Knowledgeable, friendly and professional. Could not be better. Reviewed on: 7th October 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We will share your review with Anita. Response date: 8th October 2025

Brilliant Mortgage Advisor

Our experience from start to finish couldn’t have been better. Whilst there was a lot of information to go through, our mortgage advisor Anita was always there to answer any questions. Even though we had to go through some difficult questions regarding our finances it never felt like we were being judged, Anita was so professional and supportive which made the whole process as stress free as possible. Reviewed on: 6th October 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comment will be passed on to Anita. Response date: 8th October 2025

Quick and easy.

Quick and easy. Michelle Groves was knowledgeable and easy to talk too. He understood our needs and was very helpful Reviewed on: 30th September 2025

Reply from Monmouthshire Building Society Thank you for taking your time in writing a review for Michelle, we will share your kind words with her. Response date: 30th September 2025

Very responsive by email and phone.

Very responsive by email and phone. No long waits. Reviewed on: 29th September 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 29th September 2025

Extremely Helpful!

Sharon Penn was extremely helpful in resolving a transfer of equity in a difficult time for me. Hats off! Reviewed on: 29th September 2025

Reply from Monmouthshire Building Society Thank you for taking your time in writing a review for Sharon, we will share your kind words with her. Response date: 29th September 2025

Great service

Anita Morgan was patient, kind and ensured I had all the information I needed before going ahead. She updated when better offers were available that suited me better and ensured I understood at each step. Many thanks. Reviewed on: 15th September 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Anita. Response date: 17th September 2025

You can speak to someone, very friendly reassuring a...

You can speak to someone, very friendly reassuring advisors. Very helpful. Reviewed on: 10th September 2025

Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 11th September 2025

Exceptional Service and Mortgage Advice

Our Mortgage Adviser, Anita, was exceptional throughout. She was extremely helpful, responded in a timely manner and really went the extra mile. She is a credit to the Monmouthshire Building Society. We felt reassured all the way along. Furthermore, Monmouthshire have provided our mortgages for many years and we have found them to be extremely good. Reviewed on: 9th September 2025

Reply from Monmouthshire Building Society We really appreciate you for taking your time to write us a review, we will make sure Anita sees your comment. Thank you. Response date: 10th September 2025

Very helpful, very efficient and very friendly.

Very helpful, very efficient and very friendly. Leon was a pleasure to deal with. Reviewed on: 29th August 2025

Reply from Monmouthshire Building Society We are so happy you left the society a review we will share your comment with Leon, thank you. Response date: 2nd September 2025

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