Write a review

Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (249 reviews)

View other Monmouthshire Building Society products

4.77

Based on 249 reviews, last reviewed 30th Sep 2025

36% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Quick and easy. Quick and easy. Michelle Groves was knowledgeable and easy to talk too. He understood our needs and was very helpful Reviewed on: 30th September 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Monmouthshire Building Society Mortgages reviews (249)

Outstanding Mortgage Advice from Claire Oakey

I recently had an appointment with Claire Oakey, and I cannot recommend her highly enough. She was extremely polite, professional, and very patient throughout the whole process. Even though I asked lots of questions and wanted to explore different options, Claire was always accommodating and explained everything clearly. She carefully compared different products, including options with and without fees, discussed reducing the mortgage term, and thoroughly checked my income and outgoings to ensure everything was suitable. I felt completely supported and reassured by her advice. The customer service I received was outstanding — Claire’s knowledge, patience, and professionalism really stood out. Although I had competitive rates from other providers, I chose to stay with Monmouthshire because the service I received from Claire exceeded all others. Highly recommended — thank you, Claire! I’m Reviewed on: 16th August 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Claire, we'll make sure to pass on your feedback. Response date: 18th August 2025

Leon, my advisor was excellent and understood my cir...

Leon, my advisor was excellent and understood my circumstances and recommended an appropriable product accordingly Reviewed on: 14th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society, it's great to hear your positive feedback. We'll share your review with Leon. Response date: 15th August 2025

MBS excellent experience

From the first time I got in touch with MBS it has been a very professional excellent service. Reviewed on: 13th August 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 13th August 2025

Monmouthshire Building Society - Mortgages Review

We have been members of the Society for 6 years, and are now seeking to move, home. Claire, our mortgage advisor has been fantastic, and very efficient. I would say that whilst you might not necessarily get the best rates when compared to other lenders, they are still competitive and provide a far more personal service, which is worth more to us than a percentage point. Overall, I would not hesitate to recommend Monmouthshire Building Society. Reviewed on: 12th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Claire. Response date: 12th August 2025

Excellent mortgage advice.

Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained everything with detail & confidence; making an often difficult and stressful process as stress-free as possible. He has responded to my many questions, providing the clarity I needed, and has explained next steps and what’s required of me. Ownership, clear next steps, and timescales, are very important to me in customer service - all of which were provided in a friendly and professional manner! Thank you very much! Reviewed on: 8th August 2025

Reply from Monmouthshire Building Society That is amazing to hear. We are so glad you had a good experience with us. We will make sure Leon sees your review. Thank you. Response date: 8th August 2025

Excellent, concise support with attention to detail

Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm, concise and has given us excellent and measured advice, Reviewed on: 5th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for Leon, it's great to hear your positive feedback. We'll share your review with Leon. Response date: 7th August 2025

Amazing service and advice given.

Anita whom we spoke with was fantastic, so patient, nothing was too much trouble and no question seemed silly. Reviewed on: 5th August 2025

Reply from Monmouthshire Building Society Thank you for taking your time in writing a review for Anita, we will share your kinds with her. Response date: 5th August 2025

Highly recommend!

My experience of raising a mortgage via Adam from the mortgage team (Decision in Principle) and with Pete (Mortgage Adviser) was superb. Pete’s advice was invaluable and the whole process was professional but friendly, and highly efficient and I also benefitted from 2 mortgage rate drops while awaiting completion (long, drawn out chain with my purchase). Prompt service with emails answered quickly and Pete was available at the end of the phone, giving that personal service that is often lacking with other lenders. Highly recommend to anyone looking for a mortgage as my whole experience was 5* Reviewed on: 4th August 2025

Reply from Monmouthshire Building Society Thank you for leaving us a review, it is so nice to hear you had a good experience with Pete and Adam, we will share your review with them. Response date: 5th August 2025

Lack of communication

I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society Thanks for taking the time to leave us a review. We're so sorry that you haven’t had a good experience on this occasion. We'll use your feedback to help improve our services and member experience. Response date: 14th July 2025

Claire was very professional.

Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it made it easy for me to make my decision and went through the documentation so I understood exactly what was happening, Overall a very pleasant experience. Reviewed on: 10th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you had a pleasant experience with us. We'll share your review with Claire. Response date: 11th July 2025

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Scottish Building Society 4.68 from 368 reviews
Mortgages
from Kent Reliance 1.33 from 29 reviews
Mortgage
from Accord Mortgages 3.01 from 21 reviews

Want to see more from Monmouthshire Building Society?

Savings
from Monmouthshire Building Society 4.89 from 2661 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub