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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (262 reviews)

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4.79

Based on 262 reviews, last reviewed 10th Dec 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Leon Jenkins has helped us with a few mortgage renew... Leon Jenkins has helped us with a few mortgage renewals, he is always so helpful and knowledgeable. Nothing is ever too much trouble and explains thin... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (262)

Dedicated staff

Jamie Warburton has been excellent in both my further advance and rate review, he has gone the extra lime, thank you. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society following your rate review and further advance. Your feedback will be shared with Jamie. Response date: 3rd April 2025

Olli Taki was superb, I would however like to see im...

Olli Taki was superb, I would however like to see improvement with the answer phone system and quicker responses. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We appreciate your constructive feedback around the answer phone system and response times. This will be shared with the Direct Sales mortgage team along with Olli's feedback. Response date: 3rd April 2025

Very happy

Totally clear explanation about all we discussed Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. It is great to hear that you are very happy and received clear explanations. Response date: 3rd April 2025

Very welcoming staff upon arrival and help with all...

Very welcoming staff upon arrival and help with all questions and needs Reviewed on: 27th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be shared with the branch colleagues. Response date: 28th March 2025

Very professional helpful service.

Very professional helpful service. Takes the stress out of the mortgage process. Easy to understand information to make the best decision Reviewed on: 22nd March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear your positive feedback. This will be shared with the Mortgage Adviser that you spoke with. Response date: 24th March 2025

Buy to let mortgages.

I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well and your member of staff was great. Reviewed on: 10th March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear your positive feedback. Your review will be shared with the mortgage team. Response date: 11th March 2025

Fantastic customer service

Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed with Michelle, who was very personable. We received appropriate advise and are very happy with our mortgage product. Reviewed on: 4th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased to hear that you felt at ease and relaxed. Your feedback will be shared with Michelle. Response date: 4th March 2025

Helpful advice.

Helpful advice when planning house move/ porting of mortgage. Both the on line portal, telephone and email correspondence was simple and helpful. Reviewed on: 27th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 27th February 2025

Great experience, great service, quick friendly effi...

Great experience, great service, quick friendly efficient Reviewed on: 26th February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 27th February 2025

good listening,professional

good listening,she understool me Reviewed on: 14th February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be shared with the team. Response date: 18th February 2025

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