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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (180 reviews)

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4.81

Based on 180 reviews, last reviewed 22nd Nov 2024

47% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Mortgage renewal - Olly Taki We've been working with Olly Taki to renew our mortgage and he has been beyond helpful. It's our first renewal, so we didn't know what to expect but h... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Ridiculous interest rates Ridiculous interest rates, they set their own SVR so high it's eye watering. I was pushed into a deal that's crippling me as they knew I had no other ... Read more Reviewed on: 22nd November 2024

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (180)

Hristina Winstanley was a top class mortgage advisor.

Hristina Winstanley was a top class mortgage advisor. I enquired on the website she rang immediately in the morning after, accessed my account without fuss and then offered me an appointment within 24 hours and then completed my remortgage the next day. World class service, many thanks Reviewed on: 28th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Hristina. Response date: 2nd April 2024

Olly is the best!!

We had Olly for our mortgage advice call and he was incredible! Turned a pretty dull subject into an uplifting and exciting conversation with lots of laughs whilst also providing relevant amount of information tailored to our needs. Olly managed to keep up his momentum on a 2.5 hour call which must be incredibly difficult when providing such an extensive amount of information. Thanks for all your help Olly! Reviewed on: 27th March 2024

Great service

Wayne was efficient and extremely helpful Reviewed on: 19th March 2024

I really rate Monmouthshire Building Society.

I really rate Monmouthshire Building Society. they are straightforward, friendly and helpful to deal with, a recent queries dealt with by Shawna was a great example. She took the time to listen to and understand my query and then she was very knowledgeable in answering the query - great service. Reviewed on: 13th March 2024

phenomenal support & staff

From day one of being with Monmouthshire they have been nothing but phenomenal with myself and my husband they have helped in many ways and always given us the best outcome and taken so much stress and turned it all into positives. Reviewed on: 12th March 2024

Have recently purchased a new property and went thro...

Have recently purchased a new property and went through Leon Jenkins again, as we have used Leon for our last few transactions, and yet again he has been brilliant, took time to understand our needs and helped us with making informed choices. He is patient, helpful and clear with his communication. Reviewed on: 28th February 2024

Good Good

Good review helpful information xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reviewed on: 27th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 27th February 2024

I Cant explain in words how fantastic Danielle was !

I Cant explain in words how fantastic Danielle was !!!! Reviewed on: 26th February 2024

Amazing Anita

I feel so lucky to have had Anita's guidance and support throughout the rate switch/ remortgage process. She went above and beyond and was extremely generous with her time to ensure the product met my needs. Thank you! Reviewed on: 21st February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with your rate switch process. Your comments will be passed on to Anita. Response date: 22nd February 2024

I had a truly exceptional experience with Monmouthsh...

I had a truly exceptional experience with Monmouthshire, specifically the outstanding customer care provided by Oliver Taki in the mortgages team. Oliver demonstrated a remarkable level of professionalism, friendliness, efficiency, and speed in every interaction, setting a standard that exceeded my expectations. While my experience with Oliver was stellar, I did find the underwriting process more challenging compared to anecdotes I had heard from friends and family who had chosen different mortgage providers. While the difficulties with underwriting will influence my decision on whether to choose Monmouthshire again in the future, I must underscore that the positive impact of Oliver Taki's exceptional customer care which made my overall journey with Monmouthshire worthwhile. Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society., your feedback will be passed on to Oliver and the Underwriting team. Response date: 19th February 2024

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