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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (231 reviews)

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4.79

Based on 231 reviews, last reviewed 14th Jul 2025

38% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

3 star

2 star

Latest highest rating:

5

Claire was very professional. Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it ... Read more Reviewed on: 10th July 2025

Latest lowest rating:

1

Lack of communication I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinato... Read more Reviewed on: 14th July 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (231)

Lack of communication

I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Reviewed on: 14th July 2025

Reply from Monmouthshire Building Society Thanks for taking the time to leave us a review. We're so sorry that you haven’t had a good experience on this occasion. We'll use your feedback to help improve our services and member experience. Response date: 14th July 2025

Claire was very professional.

Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it made it easy for me to make my decision and went through the documentation so I understood exactly what was happening, Overall a very pleasant experience. Reviewed on: 10th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you had a pleasant experience with us. We'll share your review with Claire. Response date: 11th July 2025

Anita was very helpful and friendly.

Anita was very helpful and friendly. Reviewed on: 9th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it's great to hear your positive feedback. We'll share your review with Anita. Response date: 10th July 2025

Great, personalised experience.

Great, personalised experience. The process is straightforward, with minimal paperwork and a common sense approach. I particularly like that I do not need another app. Reviewed on: 21st June 2025

Reply from Monmouthshire Building Society Thank you for leaving your feedback. We're so pleased to hear that you had a good experience, your comments will be shared with the mortgage team. Response date: 23rd June 2025

Always willing to help

Staff are always friendly, willing to help with whatever your question may be and don’t rush to get you off of the phone. Anita who dealt with me was brilliant and sorted out our rate change quickly. Reviewed on: 19th June 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage team. We're pleased to hear that you had a good experience with us. We'll share your feedback with Anita. Response date: 20th June 2025

Jamie Warburton, was very friendly, helpful, knowled...

Jamie Warburton, was very friendly, helpful, knowledgeable and explained everything in a way that was very easy to understand. He dealt with everything in an amazing speed so that he wasn't encroaching on my time. Reviewed on: 16th June 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We are so pleased that you had a good experience. We'll share your review with Jamie. Response date: 16th June 2025

Good advice, well presented, charming lady

Good advice, well presented, charming lady Reviewed on: 13th June 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, it is great to hear your positive comments. We'll share your feedback with your mortgage adviser. Response date: 16th June 2025

Another easy rate switch with Olly!

I've dealt with Oliver Taki for a number of rate switches now and he's always friendly and professional. He takes time to make sure I understand the rates before choosing the most appropriate option for me. Nothing is ever too much trouble. Reviewed on: 21st May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide feedback following your rate switch. It is great to hear your positive feedback. We'll share your comments with Olly. Response date: 21st May 2025

We received an excellent service and advice through...

We received an excellent service and advice through porting our mortgage. Reviewed on: 7th May 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following porting your mortgage. It is great to hear that you received excellent service and advice from us. We'll share your feedback with the mortgage team. Response date: 7th May 2025

Mortgage Application

Mortgage advisor, Anita Morgan, provided a thoroughly professional and outstanding service throughout the whole mortgage application process, right through to completion, not hesitating to go above and beyond. This made the whole process simple, very clear and stress free, for which I am very grateful. Reviewed on: 3rd May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage application. We are so pleased to hear your positive feedback. We'll share your comments with Anita. Response date: 7th May 2025

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