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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (262 reviews)

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4.79

Based on 262 reviews, last reviewed 10th Dec 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Leon Jenkins has helped us with a few mortgage renew... Leon Jenkins has helped us with a few mortgage renewals, he is always so helpful and knowledgeable. Nothing is ever too much trouble and explains thin... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (262)

The Monmouthshire Building Society have a 'floor' ra...

The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they have no ceiling rate, so when the interest rates went up exponentially, there was nothing to protect their members. They therefore design their products to protect themselves alone. Potential customers should also know that for a long time preferential rates were offered to new members at the expense of existing members. Should a mutual building Society behave this way? Their mortgage products are all smoke and mirrors, a maze of early repayment fees, product fees, floor rates, set up so that their members will always be disadvantaged. I read the following today: "Monmouthshire Building Society has today (August 20th) published its financial results for 2024-25. The Newport-based Society has announced a 61% increase in profits for the last financial year, up from £2.3million, to £3.7million, and total assets reaching £1.72bn." Well it's no wonder. There's only ever going to be profits for the building society which plays heads I win, tails you lose. If you're looking for a fair building society which operates for the benefit of its members, don't look at the Monmouthshire. Reviewed on: 24th August 2025

Reply from Monmouthshire Building Society We are sorry to hear that you are unhappy with the product(s) that you have received from the Society. As an FCA regulated lender, we strive to treat all customers fairly and transparently. We offer a broad range of mortgage products directly and through our broker network and it is important that customers fully understand the features of their mortgage before proceeding, to ensure it is right for them. The setting of differing rates for new and existing customers is standard commercial practice to attract new business. If you remain dissatisfied following the outcome of a complaint, you have the right to refer your complaint to the FOS https://www.financial-ombudsman.org.uk/ Response date: 27th August 2025

Leon was really easy to talk to and dealt with my ra...

Leon was really easy to talk to and dealt with my rate switch in a timely and efficient manner. Reviewed on: 18th August 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your experience with the Society. We'll share your feedback with Leon. Response date: 19th August 2025

Mortgage with Monmouthshire Building Society

I had a mortgage with Monmouthshire Building Society which was coming to the end of its term. I spoke with one of your advisers, Leon Jenkins, with regard to finding a new mortgage product. Leon was totally professional in his advice while at the same time being helpful, courteous and polite. He answered all my questions objectively, clearly and with great patience with the result that I felt reassured that I was taking out the best product for me. He made a potentially stressful experience into a very pleasant one. Based on my experience I would be very happy to recommend Monmouthshire Building Society. Reviewed on: 18th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society, it's great to hear your positive feedback. We'll share your review with Leon. Response date: 19th August 2025

Outstanding Mortgage Advice from Claire Oakey

I recently had an appointment with Claire Oakey, and I cannot recommend her highly enough. She was extremely polite, professional, and very patient throughout the whole process. Even though I asked lots of questions and wanted to explore different options, Claire was always accommodating and explained everything clearly. She carefully compared different products, including options with and without fees, discussed reducing the mortgage term, and thoroughly checked my income and outgoings to ensure everything was suitable. I felt completely supported and reassured by her advice. The customer service I received was outstanding — Claire’s knowledge, patience, and professionalism really stood out. Although I had competitive rates from other providers, I chose to stay with Monmouthshire because the service I received from Claire exceeded all others. Highly recommended — thank you, Claire! I’m Reviewed on: 16th August 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Claire, we'll make sure to pass on your feedback. Response date: 18th August 2025

Leon, my advisor was excellent and understood my cir...

Leon, my advisor was excellent and understood my circumstances and recommended an appropriable product accordingly Reviewed on: 14th August 2025

MBS excellent experience

From the first time I got in touch with MBS it has been a very professional excellent service. Reviewed on: 13th August 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 13th August 2025

Monmouthshire Building Society - Mortgages Review

We have been members of the Society for 6 years, and are now seeking to move, home. Claire, our mortgage advisor has been fantastic, and very efficient. I would say that whilst you might not necessarily get the best rates when compared to other lenders, they are still competitive and provide a far more personal service, which is worth more to us than a percentage point. Overall, I would not hesitate to recommend Monmouthshire Building Society. Reviewed on: 12th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Claire. Response date: 12th August 2025

Excellent mortgage advice.

Leon has been brilliant from the start - called me when he said he would, responded to emails, sent me the information required, and explained everything with detail & confidence; making an often difficult and stressful process as stress-free as possible. He has responded to my many questions, providing the clarity I needed, and has explained next steps and what’s required of me. Ownership, clear next steps, and timescales, are very important to me in customer service - all of which were provided in a friendly and professional manner! Thank you very much! Reviewed on: 8th August 2025

Reply from Monmouthshire Building Society That is amazing to hear. We are so glad you had a good experience with us. We will make sure Leon sees your review. Thank you. Response date: 8th August 2025

Excellent, concise support with attention to detail

Previously had advice from Leon just as Covid lockdown started and when we spoke to him again to remortgage. Both times, he has been calm, concise and has given us excellent and measured advice, Reviewed on: 5th August 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for Leon, it's great to hear your positive feedback. We'll share your review with Leon. Response date: 7th August 2025

Amazing service and advice given.

Anita whom we spoke with was fantastic, so patient, nothing was too much trouble and no question seemed silly. Reviewed on: 5th August 2025

Reply from Monmouthshire Building Society Thank you for taking your time in writing a review for Anita, we will share your kinds with her. Response date: 5th August 2025

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