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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (249 reviews)

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4.77

Based on 249 reviews, last reviewed 30th Sep 2025

36% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Quick and easy. Quick and easy. Michelle Groves was knowledgeable and easy to talk too. He understood our needs and was very helpful Reviewed on: 30th September 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (249)

Had a great chat with Leon about options

Had a great chat with Leon about the options available and he helped me choose the correct mortgage. I managed to get a much better deal than I was expecting. It was really good talking to someone who wasn’t just out to sell me the most expensive product! Reviewed on: 25th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following a chat about your options. It is great to hear your positive feedback. Your comments will be shared with Leon. Response date: 28th April 2025

My mortgage request was dealt with by Anita Morgan f...

My mortgage request was dealt with by Anita Morgan followed by Jamie Warburton. They were both extremely helpful and led me through the process with with great clarity. Service was professional and friendly. Thank you for your help. Reviewed on: 25th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Anita and Jamie. Response date: 25th April 2025

Excellent service from start to finish

Leon was excellent from start to finish. He was very personable, very informative and went the extra mile to always keep me updated on my application. He was very thorough in everything he did and made sure I completely understood everything before moving to the next step. Reviewed on: 11th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage application. It is great to hear your positive feedback. Your comments will be shared with Leon. Response date: 11th April 2025

Leon has always been amazing.

Leon has always been amazing. He has been my mortgage advisor for over 10 years now. And probably the main reason I have not shopped around! He is very calming and knowledgeable, which has helped when I was inexperienced with mortgages. Keep up the good work! Reviewed on: 11th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. It is great to hear that Leon has been your mortgage advisor for over 10 years. Your review will be shared with Leon. Response date: 11th April 2025

Mortgage Renewal

Having come to an end of my mortgage term I contacted the society for options. I had previously received advice from Ollie (Taki) 2 years ago when renewing my mortgage switch, so requested to speak with him. Straight away he remembered me, and took time in listening to my needs again. We discussed my options and he gave me all the options available, but most of all he listened to me and understood my needs without giving any hard sell. He was very informative, courteous, knowledgeable, caring to my needs and very professional. Reviewed on: 11th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your mortgage renewal. Your feedback will be shared with Ollie. Response date: 11th April 2025

Additional Mortgage

The mortgage advisor Michelle Groves was very good and efficient. We had to wait a few weeks before she could hold the meeting with us. However she had done a very good job in getting all the information and documentation needed prior to the meeting, So we received our mortgage offer within two weeks of the meeting which was excellent. Reviewed on: 9th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It is great to hear your positive feedback following your additional mortgage appointment. Your comments will be shared with Michelle. Response date: 10th April 2025

Re-mortgage due to fixed term ending.

Recently re-mortgage due to fixed term ending and requested an advisor for advice. Anita Morgan was assigned, and I couldn't have asked for a better advisor. She was very friendly, knowledgeable and patient whilst providing many options taking on board my particular circumstances. Reviewed on: 3rd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your positive feedback following your recent re-mortgage. Your comments will be shared with Anita. Response date: 3rd April 2025

Dedicated staff

Jamie Warburton has been excellent in both my further advance and rate review, he has gone the extra lime, thank you. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society following your rate review and further advance. Your feedback will be shared with Jamie. Response date: 3rd April 2025

Olli Taki was superb, I would however like to see im...

Olli Taki was superb, I would however like to see improvement with the answer phone system and quicker responses. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We appreciate your constructive feedback around the answer phone system and response times. This will be shared with the Direct Sales mortgage team along with Olli's feedback. Response date: 3rd April 2025

Very happy

Totally clear explanation about all we discussed Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. It is great to hear that you are very happy and received clear explanations. Response date: 3rd April 2025

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