Write a review

Newsletter

Go to business site

Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (312 reviews)

View other Monmouthshire Building Society products

4.84

Based on 311 reviews, last reviewed 1st Sep 2026

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Anita really had the magic touch. Anita really had the magic touch. Anita was not only professional, she was accommodating around our busy work schedules and made the whole process inc... Read more Reviewed on: 1st September 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Review Monmouthshire Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Monmouthshire Building Society Mortgages reviews (312)

Great experience

Detailed information gathering, personal contextualisation, flexible and fast negotiation Reviewed on: 5th May 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased that you had a great experience. We'll share your review with our mortgage advisers. Response date: 5th May 2026

Leon was excellent.

Leon was excellent. He talked me through options and was clear and able to answer questions I had. I managed to reduce my mortgage by 9yrs by keeping my payments pretty much the same which was not expected but was great news. Reviewed on: 30th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It's great to hear your positive feedback following your mortgage appointment. We'll share your review with Leon. Response date: 30th April 2026

Thank you Leon.

Thank you Leon. Such a quick turn around and made something quite stressful, an enjoyable and easy process! Reviewed on: 29th April 2026

Reply from Monmouthshire Building Society Thank you for leaving a review. We're so pleased that you found the process easy and enjoyable. We'll share your feedback with Leon. Response date: 30th April 2026

Leon was excellent

Leon was very good, he explained things clearly and listened to what I was aiming to accomplish with my renewal and helped me pick a product that I feel suits my situation perfectly. I've been lucky enough to have Leon assist me on previous renewals and he's always been great. Mortgage renewal is always daunting but I feel that he made it easy. I can't praise him enough for his help and customer service.. Reviewed on: 22nd April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We're so pleased to hear your amazing feedback. We'll share your comments with Leon. Response date: 22nd April 2026

Leon Jenkins was very informative, polite and profes...

Leon Jenkins was very informative, polite and professional. We feel he took the time to really undertsand our circumstances before helping us decide on the product that best suit our needs. Reviewed on: 13th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Leon! Response date: 13th April 2026

Repeat customers with MONBS

We purchased our first property with MONBS, we then ported over to our second and have now just remortgaged with them for a second time, whilst taking out an advance. Their products for new and existing customers have always been competitive and their customer service has been next to none. Our most recent case was handled by Lisa and Anita, they were extremely friendly, whilst also professional and informative. Couldn’t recommend them enough. Reviewed on: 11th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Lisa and Anita Response date: 13th April 2026

Excellent service from Sharon Penn

I had an advisor called Sharon Penn who provided an excellent service. She was thorough and explained everything in a format I could understand. Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Sharon! Response date: 10th April 2026

Having been with Monmouthshire for a few years now,...

Having been with Monmouthshire for a few years now, I have found them to offer a good range of mortgages, to suit my specific needs. The staff have always been knowledgeable and informative, nothing seems to much trouble (even when asked stupid questions). Their rates have always been favourable and within my affordability. Reviewed on: 9th April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We'll share your review with our branch colleagues. Response date: 9th April 2026

Mortgage

Very nice people to talk to in customer services leon who helped us was brilliant Reviewed on: 3rd April 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your positive feedback with Leon. Response date: 7th April 2026

Great service

Called back when said they would. Discussion about products clear. Gave suggestions as to managing mortgage payments- very helpful. Reviewed on: 30th March 2026

Reply from Monmouthshire Building Society Thank you for your positive feedback, we will share this with our colleagues Response date: 31st March 2026

Do you have a different Monmouthshire Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from The Cambridge Building Society 4.06 from 1 reviews
Commercial mortgage (discontinued)
from Go Commercial Finance (inactive company) 0.00 from 0 reviews
Bridging loan
from Roma Finance 3.63 from 2 reviews

Want to see more from Monmouthshire Building Society?

Savings
from Monmouthshire Building Society 4.71 from 3005 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub