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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (231 reviews)

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4.79

Based on 231 reviews, last reviewed 14th Jul 2025

58% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

3 star

2 star

Latest highest rating:

5

Claire was very professional. Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it ... Read more Reviewed on: 10th July 2025

Latest lowest rating:

1

Lack of communication I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinato... Read more Reviewed on: 14th July 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (231)

Great Service

Big thanks to Oliver for making our remortgage process so simple and for a great service! Reviewed on: 6th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver. Response date: 6th February 2025

Excellent Service

The mortgage advisor was very easy to contact and was extremely knowledgeable, friendly and helpful. The process was simple, quick and straightforward. I couldn't ask for anything better. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 6th February 2025

Very professional service.

Excellent customer service and a friendly voice at the end of the line. Thanks a lot. Keep up the good work. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you have received excellent customer service. Response date: 5th February 2025

Great customer service

Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are pleased to hear that you received great customer service. Response date: 3rd February 2025

Very helpfull with everything going forward

Very helpfull with everything going forward Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you had a positive experience. Response date: 3rd February 2025

Great customer service and quality procedure

Great customer service and quality procedure Reviewed on: 31st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 31st January 2025

We have always had great customer service with Monmo...

We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you have received great customer service over the past 10 years. Response date: 30th January 2025

Excellent service for fixing my mortgage rate.

I found the service provided by Michelle the mortgage advisor to be very knowledgeable and helpful. She was excellent. Appointment took about 1 hour by telephone and she emailed me all documents that I required to complete my new fixed rate on my mortgage. Reviewed on: 21st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your telephone appointment. It is great to hear that you received excellent service. Your review will be shared with Michelle. Response date: 22nd January 2025

Further Advance

I worked with Anita Morgan in trying to consolidate my debt and despite the rules of the Society Anita worked so hard and diligently in helping put a case together so that the offer could be supported and underwritten by the society. This was a lengthy process but the approval of the offer has been given and for me and my family this is a huge help in changing our life as we are saving around £2,500 a month with this offer. Without Anita this would have never happened, the funds will be here on 22nd Jan and I will sort the debts and move forwards. Reviewed on: 16th January 2025

Excellent service

Hristina was very polite, friendly and informative. Reviewed on: 15th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Hristina. Response date: 16th January 2025

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