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Ikenna U

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Review of the Monmouthshire Building Society, Mortgages:

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Leon Jenkins was an absolute star.

Leon Jenkins was an absolute star. Communicated clearly and promptly. He made the process seamless and was very helpful. my only reservation which isn’t a fault of Leon’s is the time it takes for the applications to be processed. Since submission which is over a week ago, I’m still waiting for official confirmation and funds. Reviewed on: 2nd July 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment with Leon. We’re so pleased to hear your positive feedback for Leon, and we’ll share your review with him. We really appreciate you sharing your feedback regarding the timescales that you experienced for your application to be processed. At this moment in time, this process is completed manually. We are making improvements to our systems which should speed up this timeframe for future applications. We’ll share your feedback with our mortgage advisers and lending operations team to ensure that customers are aware of the next steps once they submit an application to us. Response date: 3rd July 2026

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