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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (231 reviews)

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4.79

Based on 231 reviews, last reviewed 14th Jul 2025

41% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

3 star

2 star

Latest highest rating:

5

Claire was very professional. Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it ... Read more Reviewed on: 10th July 2025

Latest lowest rating:

1

Lack of communication I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinato... Read more Reviewed on: 14th July 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (231)

Great experience

On my second mortgage with Monmouthshire Building Society now and on both occasions its been a pleasure to deal with them even with different advisors. Reviewed on: 12th November 2019

A dream come true

Monmouthshire have been no less than outstanding for me as a customer. They are always very helpful and have helped me to save money on my mortgage payments. The process of set up was so easy and its just as easy to get through to somebody should you need any help. Thank you all! Reviewed on: 12th November 2019

Friendly, plain speaking and understanding

The mortgages team are very friendly and listen carefully to requirements. Always found them to be considerate, understanding and looking after the interests of customers. Reviewed on: 12th November 2019

Helpful, easy and approachable

Amazing service from a great company. Helpful staff and easy to navigate processes Reviewed on: 12th November 2019

My new mortgage

I have recently taken a new mortgage with the Monmouthshire BS. This process was very straightforward. Would definitely recommend. Reviewed on: 12th November 2019

First-Time Buyer Mortgage

We had the most fantastic experience with Monmouthshire Building Society. We had quite specialist circumstances due to my self-employment status and my husband having a couple of jobs - they were fantastic, and couldn't have been more helpful. Any changes we are notified in plenty of time, and know we can pop into the branch any time to ask for advice or help. Reviewed on: 12th November 2019

Mortgage

Great service and interest rate. Reviewed on: 12th November 2019

Got me a mortgage when nobody else could

I had major trouble getting a mortgage due to a default on my credit score and had almost given up getting a mortgage. My repayments were coming back at £500 plus a month, which was not cheaper than renting. Monmouthshire assessed my case and gave me an incredible offer of £308 a month, making buying my home affordable. Not only that, they handled my case incredibly well and dealt with the shortcomings of the solicitors, providing documents quickly and helping with all queries. I would definitely recommend them to anybody! Reviewed on: 12th November 2019

Love Mon BS

Bought our first home with Mon BS 6 years ago no issues at all ever they're fab and can get in touch with them so easily they're very well informed and very helpful. We recently also obtained a home improvements secured loan with them too everything always goes smoothly with them would highly recommend to anyone Reviewed on: 12th November 2019

Brilliant year on year

Great experience we had a 2 year fixed then 5 year fixed at great rate and assistance from staff Reviewed on: 12th November 2019

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