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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (268 reviews)

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4.82

Based on 267 reviews, last reviewed 19th Feb 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

informative and helpful. Anita was informative and helpful. Explained everything clearly and helped guide me to what’s best for us Reviewed on: 19th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (267)

Perfect Service Every Time

I went to the Cwmbran branch of MBS 6 years ago as a first time buyer, the lady who arranged our mortgage was so helpful and explained everything beautifully, we took out a 3 year fixed and when it came time we went back to renew it and with the help of the advisor ended up taking 7 years off our mortgage and signing up for another 5 year fixed, the service is always amazing which is why we also have our savings there and we’ve just added a new member to our family so we’ve opened him a young saver too! Reviewed on: 12th November 2019

Best mortgage

Being older other big building societies were less flexible on the age that they will lend till. Monmouthshire have accepted that older customers are valuable. Reviewed on: 12th November 2019

Superb Service

So easy to manage and work with these guys Reviewed on: 12th November 2019

Great family ferl

Been with the Monmouthshire mortgage family for 14 years, and I wouldn’t go anywhere else. A personal touch in branch makes all the difference. Reviewed on: 12th November 2019

Friendly efficient service.

All my visits to my local branch in Monmouth have been met with a friendly and efficient service and there are no queues!!! Reviewed on: 12th November 2019

Brill

Fantastic service, very friendly staff, nothing too much trouble Reviewed on: 12th November 2019

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

Excellent building society

So easy to contact and speak to someone about an application.Always had clear step by step information and decisions without having to contact them constantly.My and my husbands experience was always pretty straightforward,resulting in a step by step calm process without the usual frustrations! Reviewed on: 12th November 2019

Good service every time.

Twenty years with Mon BS. Many mortgage changes and NEVER any issues or problems. Reviewed on: 12th November 2019

Poor contact centre

When I was moving home they did not help service a new mortgage. I needed. Mortgage offer to know the new mortgage amounts. They couldn't book me in for 2 weeks, so the house I wanted would've gone. I was able to get hold of multiple other mortgage providers instantly and perform an instant quote, yet Monmouthshire, who I was already with, couldn't give me a quote for over 2 weeks and then eventually I had a much cheaper offer elsewhere. Poor customer service Reviewed on: 12th November 2019

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