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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (303 reviews)

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4.83

Based on 303 reviews, last reviewed 22nd Jul 2026

44% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Superb experience - thanks to Michelle. Michelle was my mortgage advisor, she was fantastic. Michelle explained everything really clearly and checked my understanding throughout the process.... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (303)

Personalised service

We applied for a Holiday Let Mortgage 3 years ago. There are very few providers. I was impressed then by the personal feel of the service I got and the fact that i didn't need to be passed around to anonymous teams for a decision in principle and got follow up from the same contact (Adviser) all the way through. Last year I had a complaint regarding timing of a renewal notice and it was handled well and very fairly. I would definitely recommend them for this product and would consider others from them Reviewed on: 12th November 2019

No issues. Good competitive rates

Easy to renew. Good prices. Fully informed with plenty of notice when it's time for renewal. Only thing I can say that needs improvement is the ease of use of the online accounts. Reviewed on: 12th November 2019

Would recommend

Friendly, professional staff, great deal. Reviewed on: 12th November 2019

Great Communication

Application process great, single point of contact who was able to deal with underwriters quickly. Reviewed on: 12th November 2019

Great customer service and locally focused company

We took a mortgage out with the Monmouthshire 7 years ago. We would not hesitate to recommend them as we have always found them to be friendly, helpful, efficient and very straightfoward to deal with. We later had to remortgage when we needed to rennovate the same property, and their mortgage adviser was great - we felt listened to, and they were able to help us. We've had a much better experience with them than the bigger companies (no hidden charges etc). One thing to note - our independent mortgage broker initially overlooked them as they didn't realise we were in their 'catchment' area - so worth asking for them if you live in the Forest of Dean/Monmouthshire area. Reviewed on: 12th November 2019

Best Mortgage

Easy to understand and far beats other products. Very pleased. Reviewed on: 12th November 2019

A great mortgage provider

We were not just a number a great experience end to end with both our mortgage advisor and underwriter just a phone call away. My husband is self employed and a common sense approach used. Can highly recommend Reviewed on: 12th November 2019

Great products and great people

We have just arranged our 3rd mortgage with the Monmouthshire and each time it has been a great product but the most important thing to us is having professional knowledgeable people at the end of the phone. I don’t think we will ever use anyone else! Reviewed on: 12th November 2019

outstanding

Outstanding mortage lender dont only consider young borrowers but have time for the older person. Reviewed on: 12th November 2019

Reasonable saving rate

Over the past few years the Monmouthshire has had some reasonable saving rates Reviewed on: 12th November 2019

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