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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (243 reviews)

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4.77

Based on 243 reviews, last reviewed 29th Aug 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Very helpful, very efficient and very friendly. Very helpful, very efficient and very friendly. Leon was a pleasure to deal with. Reviewed on: 29th August 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (243)

Most helpful building society I've dealt with

Brilliant customer service team and the mortgage advisors couldn't have been more helpful. Reviewed on: 12th November 2019

I'd put my house on them

They really helped me with my mortage as a first time buyer and got my daughter and I the home we wanted. Really helped set up our dreams, I hope they win it's well deserved. Reviewed on: 12th November 2019

Great experience

On my second mortgage with Monmouthshire Building Society now and on both occasions its been a pleasure to deal with them even with different advisors. Reviewed on: 12th November 2019

A dream come true

Monmouthshire have been no less than outstanding for me as a customer. They are always very helpful and have helped me to save money on my mortgage payments. The process of set up was so easy and its just as easy to get through to somebody should you need any help. Thank you all! Reviewed on: 12th November 2019

Friendly, plain speaking and understanding

The mortgages team are very friendly and listen carefully to requirements. Always found them to be considerate, understanding and looking after the interests of customers. Reviewed on: 12th November 2019

Helpful, easy and approachable

Amazing service from a great company. Helpful staff and easy to navigate processes Reviewed on: 12th November 2019

My new mortgage

I have recently taken a new mortgage with the Monmouthshire BS. This process was very straightforward. Would definitely recommend. Reviewed on: 12th November 2019

First-Time Buyer Mortgage

We had the most fantastic experience with Monmouthshire Building Society. We had quite specialist circumstances due to my self-employment status and my husband having a couple of jobs - they were fantastic, and couldn't have been more helpful. Any changes we are notified in plenty of time, and know we can pop into the branch any time to ask for advice or help. Reviewed on: 12th November 2019

Mortgage

Great service and interest rate. Reviewed on: 12th November 2019

Got me a mortgage when nobody else could

I had major trouble getting a mortgage due to a default on my credit score and had almost given up getting a mortgage. My repayments were coming back at £500 plus a month, which was not cheaper than renting. Monmouthshire assessed my case and gave me an incredible offer of £308 a month, making buying my home affordable. Not only that, they handled my case incredibly well and dealt with the shortcomings of the solicitors, providing documents quickly and helping with all queries. I would definitely recommend them to anybody! Reviewed on: 12th November 2019

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