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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (251 reviews)

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4.77

Based on 251 reviews, last reviewed 7th Oct 2025

33% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Exceptional Service Anita, who handled our mortgage was exceptional. Knowledgeable, friendly and professional. Could not be better. Reviewed on: 7th October 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (251)

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

Excellent building society

So easy to contact and speak to someone about an application.Always had clear step by step information and decisions without having to contact them constantly.My and my husbands experience was always pretty straightforward,resulting in a step by step calm process without the usual frustrations! Reviewed on: 12th November 2019

Good service every time.

Twenty years with Mon BS. Many mortgage changes and NEVER any issues or problems. Reviewed on: 12th November 2019

Poor contact centre

When I was moving home they did not help service a new mortgage. I needed. Mortgage offer to know the new mortgage amounts. They couldn't book me in for 2 weeks, so the house I wanted would've gone. I was able to get hold of multiple other mortgage providers instantly and perform an instant quote, yet Monmouthshire, who I was already with, couldn't give me a quote for over 2 weeks and then eventually I had a much cheaper offer elsewhere. Poor customer service Reviewed on: 12th November 2019

Amazing experience

I recommend Monmouthshire building society to every person I can. With their help I was able to buy first house at 22, which is not an easy feat in the current housing market. Very impressed with the service and remortgaged again with them 2 years ago, it was very quick and simple to do Reviewed on: 12th November 2019

Will remain loyal to Monmouth in return for great service.

My dealings with Monmouth have always been stress free, timely and wholly appropriate. Reviewed on: 12th November 2019

Great value mortgage

Monmouthshire b. s. Contacted me and put me on a cheaper 2 year deal. Reviewed on: 12th November 2019

Best mortgage provider - Monmouthshire

We have had our mortgage with the Monmouthshire for a number of years. They have been flexible as we’ve added to the loan or reduced it, and as we’ve altered the borrowing length as our needs have changed. They have been easy to talk to despite our living quite away from the nearest branch, and the interest rates have always been competitive. I would recommend the Monmouthshire Building Society to anyone looking for services they provide. Reviewed on: 12th November 2019

Fantastic mortgage provider

Very helpful throughout the mortgage process from start to finish Reviewed on: 12th November 2019

Easy to talk too

Everytime I call or go into the branch the staff are so easy to talk too and they explain and help me everytime that's why I keep coming back Reviewed on: 12th November 2019

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