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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (265 reviews)

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4.81

Based on 265 reviews, last reviewed 28th Jan 2026

33% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and fri... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (265)

outstanding

Outstanding mortage lender dont only consider young borrowers but have time for the older person. Reviewed on: 12th November 2019

Reasonable saving rate

Over the past few years the Monmouthshire has had some reasonable saving rates Reviewed on: 12th November 2019

Amazing service for a first time buyer.

Great understanding of products and detailed information regarding the mortgage and the process. Easy to contact and very helpful customer service department. Reviewed on: 12th November 2019

Friendly

Make obtaining a mortgage easy and simple ,explaining everything in easy to understand language Reviewed on: 12th November 2019

Remorgage

Given different options available with explanation. Allowed time to think about and follow up. Best rates available in the market. Reviewed on: 12th November 2019

Granted a mortgage later in life

Our financial advisor suggested my wife and apply for a mortgage from the Monmouthshire Building Society, even though we were in our 60s. The application was straightforward enough but what really made a difference was that we felt that a real person had assessed our application rather than just putting our details into a YES/NO algorithm! All our contacts with the MBS over the last six years, including renegotiating the mortgage every two years, has been at a 'person-to-person' level. Great service from a small, caring 'bank'. Thank you MBS. Reviewed on: 12th November 2019

Faultless service.

Great staff; pleasant knowledgeable and helpful. Kept my mortgage with them, as they provided the best service and up to date deals. Reviewed on: 12th November 2019

Fantastic company

Been with Monmouthshire Building Society for the last five years with our mortgage and they have made the experience of getting a mortgage an easy process. They are very professional and me and my husband cannot fault their services- would recommend to everyone. Reviewed on: 12th November 2019

First time buyer

They were very easy to deal with and set up our first mortgage, would definitely recommend. Reviewed on: 12th November 2019

Efficient and trustworthy

As older people we applied for a mortgage and were delighted with the integrity of the service, the offer itself and the subsequent follow-up. Reviewed on: 12th November 2019

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