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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (231 reviews)

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4.79

Based on 231 reviews, last reviewed 14th Jul 2025

52% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

3 star

2 star

Latest highest rating:

5

Claire was very professional. Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it ... Read more Reviewed on: 10th July 2025

Latest lowest rating:

1

Lack of communication I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinato... Read more Reviewed on: 14th July 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Monmouthshire Building Society Mortgages reviews (231)

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

Excellent building society

So easy to contact and speak to someone about an application.Always had clear step by step information and decisions without having to contact them constantly.My and my husbands experience was always pretty straightforward,resulting in a step by step calm process without the usual frustrations! Reviewed on: 12th November 2019

Good service every time.

Twenty years with Mon BS. Many mortgage changes and NEVER any issues or problems. Reviewed on: 12th November 2019

Poor contact centre

When I was moving home they did not help service a new mortgage. I needed. Mortgage offer to know the new mortgage amounts. They couldn't book me in for 2 weeks, so the house I wanted would've gone. I was able to get hold of multiple other mortgage providers instantly and perform an instant quote, yet Monmouthshire, who I was already with, couldn't give me a quote for over 2 weeks and then eventually I had a much cheaper offer elsewhere. Poor customer service Reviewed on: 12th November 2019

Amazing experience

I recommend Monmouthshire building society to every person I can. With their help I was able to buy first house at 22, which is not an easy feat in the current housing market. Very impressed with the service and remortgaged again with them 2 years ago, it was very quick and simple to do Reviewed on: 12th November 2019

Will remain loyal to Monmouth in return for great service.

My dealings with Monmouth have always been stress free, timely and wholly appropriate. Reviewed on: 12th November 2019

Great value mortgage

Monmouthshire b. s. Contacted me and put me on a cheaper 2 year deal. Reviewed on: 12th November 2019

Best mortgage provider - Monmouthshire

We have had our mortgage with the Monmouthshire for a number of years. They have been flexible as we’ve added to the loan or reduced it, and as we’ve altered the borrowing length as our needs have changed. They have been easy to talk to despite our living quite away from the nearest branch, and the interest rates have always been competitive. I would recommend the Monmouthshire Building Society to anyone looking for services they provide. Reviewed on: 12th November 2019

Fantastic mortgage provider

Very helpful throughout the mortgage process from start to finish Reviewed on: 12th November 2019

Easy to talk too

Everytime I call or go into the branch the staff are so easy to talk too and they explain and help me everytime that's why I keep coming back Reviewed on: 12th November 2019

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