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M B

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Review of the Monmouthshire Building Society, Mortgages:

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I cannot thank Oliver Taki enough for helping me to...

I cannot thank Oliver Taki enough for helping me to get through my first home purchase, he has been nothing short of a hero ! Thank-you Reviewed on: 25th April 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver. Response date: 26th April 2024

Review of the Monmouthshire Building Society, Mortgages:

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I had a truly exceptional experience with Monmouthsh...

I had a truly exceptional experience with Monmouthshire, specifically the outstanding customer care provided by Oliver Taki in the mortgages team. Oliver demonstrated a remarkable level of professionalism, friendliness, efficiency, and speed in every interaction, setting a standard that exceeded my expectations. While my experience with Oliver was stellar, I did find the underwriting process more challenging compared to anecdotes I had heard from friends and family who had chosen different mortgage providers. While the difficulties with underwriting will influence my decision on whether to choose Monmouthshire again in the future, I must underscore that the positive impact of Oliver Taki's exceptional customer care which made my overall journey with Monmouthshire worthwhile. Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society., your feedback will be passed on to Oliver and the Underwriting team. Response date: 19th February 2024

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